LISTENING TO LEARN S7-602-14.

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Presentation transcript:

LISTENING TO LEARN S7-602-14

Listening To Learn

Role Play

Listening is… An essential part of communication Not taught in school A skill that can be learned

Why is Listening a Key Skill of Leadership? Listening is a primary means for connecting with other people

“Seek first to understand, then to be understood.” —Stephen Covey

Effective Listening

Active Listening… Reflects back Rephrases and confirms Is nonjudgmental Strives to hear

Empathetic Listening… Is a sincere attempt to understand Pays attention to more than just words Puts the listener in the speaker’s place Imagines the speaker’s viewpoint Understands the speaker’s feelings

Effective Listening Exercise

Keys to Effective Listening Awareness Adjustments

Role Play: Listening in Adversarial Situations

Discussion: Listening in Adversarial Situations Speakers respond to how others listen to them. Create a productive framework. Cast conversation in a positive light.

Listeners should always strive to create a positive present as opposed to a negative past.

Giving and Receiving Feedback

Tips on Giving Feedback Be helpful Find out if the recipient open to feedback. Deal only with behavior that can be changed. Deal with specifics, not generalities. Describe behavior; do not evaluate it. Describe the impact on you. Use an “I” statement to accept responsibility for your own perceptions and emotions. Check for understanding.

You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.

Tips on Receiving Feedback Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Monitor your emotions.

Consider feedback to be a gift. For: You It truly is one.

Summary Effective listening… Is a learned skill Plays a vital role in relationships and problem solving Is active and empathetic Can turn a negative situation into a positive one Is key to giving and receiving feedback

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