Indicators on Community Access to ICTs REPUBLIC OF MOLDOVA NATIONAL REGULATORY AGENCY FOR TELECOMMUNICATIONS AND INFORMATICS Indicators on Community Access to ICTs Techniques for monitoring/measuring community access Global Workshop, Mexico City, 16-19 November, 2004 avenue Stefan cel Mare, 134 MD-2012, Chisinau tel. +373-22-251-317 fax. +373-22-222-885 E-mail: office@anrti.md www.anrti.md

Geographical note Ukraine Romania Geographical position Surface (Area) South-East Europe, bordering Romania and the Ukraine Surface (Area) 33.845 sq km Population 3.600.000 Capital Chisinau Ukraine Romania

Authorities in telecommunications sector Ministry of Transport and Telecommunications elaboration of the development policy and strategy in telecommunications Departament of Information Technologies Elaboration of the development policy and strategy in the field of the information technology National Regulatory Agency for Telecommunications and Informatics Implementation of the development policy and strategy in telecommunications and information strategy State Communication Inspectorate Implementation the MTC policy in the radio spectrum management

About NRATI National Regulatory Agency for Telecommunications and Informatics was founded in 2000 through Government Ordinance Legal Acts to Support Activity in Telecommunication and Informatics Law on telecommunications Law on competition Law on licensing certain types of activity Law on informatics

Regulation in ICT sector Regulation on GSM Cellular Mobile Telephony Service Provision Regulation regarding Domain Name Administration of the Top-Level Domain .md Regulation on Fixed telephony Service Provision (Compartment: Basic Fixed Telephony Service Provision: Urban and Rural) Regulation on Telegraph Service Provision Regulation on Interconnection New National Numbering Plan Provisional Procedure and Fees for Numbering Resources Allocation Regulation on license Issuance in Telecommunications and Informatics

Strategies and Monitoring on Community Access

Main ISPs and technologies used V.90 ADSL ISDN Cable-modem Wireless (Wi-Fi) Frame Relay Arax Moldtelecom Meganet Moldpac Riscom Sun Communications Globnet Telemedia Group

Public Internet Access Centers Cyber café - 228 urban – 203 rural – 25 Telecentres - 45

Techniques for monitoring community access Method 1: collecting statistical data through statistical statements reported by the telecommunications providers and issuing a yearbook of statistic. The yearbook is published on the Agency Web page and is distributed to the interested parties electronically or on CD

Techniques for monitoring community access Method 2: on-line questioning of Internet users Tools: social questionnaire, including sets of questions elaborated according to the purposes and objectives in connection to this survey Poll period: 23 June – 23 July 2004 Number of participants: 807 pers., Internet users Data processing: collected sociologic data were processed mathematically, by using special software designed for this survey

Purpose and objectives of the survey Purpose: getting a exhaustive information on Internet usage and infrastructure and assessing current situation in this area Objectives: Evaluation of Internet importance in the user’s lives Determination of the Internet usage period Identification of the Internet access place Evaluation of the Internet access frequency Evaluation of the Internet access frequency to the local web sites Determination of the most visited local web sites Determination of the access frequency to the public authorities web sites

How important is the Internet for you today? (%) Total: Important – 92,6% Total: Less important - 7,4%

Where do you access Internet?(%)

How often do you use Internet? (%)

What does Internet represent for you? (%)

What is the main source of information and training for you? (%)

How many hours on average a day do you use the Internet ? (%)

How many times do you visit local web sites? (%)

  Global Indicators Workshop on Community Access to ICTs Mexico City, México, 16-19 November 2004 QUESTIONNAIRE ANNEX VI Return questionnaire to Ms. Vanessa Gray (email: vanessa.gray@itu.int, Fax: +41 22 730 6449)   PERCENTAGE OF THE POPULATION WITH ACCESS TO A PUBLIC INTERNET ACCESS CENTRE (PIAC)* PERCENTAGE OF THE POPULATION WITH ACCESS TO A PUBLIC INTERNET ACCESS CENTRE (PIAC)*   PIAC coverage Locality by number of inhabitants Number of localities Population Governmental Private Total Percentage Localities 1530 3.774.581 66 1.536.015 33 1.101.897 75 1.500.765 Urban > 500 000 50 000-499 999 10 000-49 999 2 500-9 999 1 26 9 780013 150600 522100 48052 19 3 130000 2500 100.0% Rural >10000 2 500-9999 1 000-2 499 500-999 100-499 1-99 4 276 501 298 312 102 45198 1121038 793817 219625 89139 4999 N/a 12 5 12032 13031 8906 1281 38784 50816 0.0% 4.4% 1.79% 4.02% 1.60% 4.53% 1.64% 4.05% 1.43% PIACs BY TYPE** USERS BY TYPE Total   Digital Community Centers (DCC)** Other (PIAC) ** Education Centers *** Digital Community Centers (DCC) Other (PIAC) 321 47 192 82 297.000 75.000 130.000 92.000   USAGE AND INFRASTRUCTURE INDICATORS   Potential Population (1) Target Population for DCC services (2) Actual Usage (3) Average DCC Usage Rate (4) DCC Density in Rural Areas (5) DCC Density in Urban Areas (6) Number of computers in DCC´s TOTAL 2.300.000 1.500.000 0.198 N/a 0.052 157 Note: 1) Potential population = A potential DCC user is anyone of age 6 years or more. 2) Target population for DCC services = Potential population minus Number of non‑community Internet users. 3) Actual usage = Actual users/Target population for DCC services (an actual user being one who accesses Internet at least once a month). 4) Average DCC usage rate = Total DCC usage time/Total available DCC time. 5) DCC density in rural areas = (Number of DCC´s in rural areas/Target population in rural areas) x 1 000 inhabitants. 6)DCC density in urban areas = (Number of DCC´s in urban areas/Target population in urban areas)  1 000 inhabitants.

Thank you for attention