USING ONLINE FEEDBACK FOR QUALITY IMPROVEMENT IN MATERNITY CARE

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Presentation transcript:

USING ONLINE FEEDBACK FOR QUALITY IMPROVEMENT IN MATERNITY CARE SAM WHELAN PATIENT EXPERIENCE MIDWIFE: RM, PGCERT MID

WHO ARE WE? NORTHERN CARE ALLIANCE OLDHAM CARE ORGANISATION

PATIENT EXPERIENCE MIDWIFE DYNAMIC NEW ROLE LEADERSHIP SUPPORT

WHAT DID I DO? Staff Engagement Ward Visibility Promotional Boards Posters Trust News Magazine

IT’S ALL GOING TO BE NEGATIVE INITIAL CHALLENGES WHAT IS IT? NOT MORE FEEDBACK IT’S ALL GOING TO BE NEGATIVE

THE POWER OF SOCIAL MEDIA Staff Engagement Easy Increase Morale Powerful Far Reaching @samanthawhelan7

STORIES TOLD…..

CRITICAL RATING……

CHANGES MADE Pelvic Girdle Pain Room not cleaned?

Continued…….. Ward Information TENS Machine

MATERNITY QUALITY IMPROVEMENT FORUM Birth Companions Meet Monthly Using QI Methodology

INFORMATION PACK EDUCATE NEW STARTERS UPDATE EXISTING STAFF AMBASSADORS

ANY QUESTIONS?

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