LJD LAW JUSTICE and DEVELOPMENT LAW, JUSTICE and Development week 2011 INNOVATION AND EMPOWERMENT FOR DEVELOPMENT November 14-17, 2011 Washington DC

Problem Solving Approaches for Development Projects: Discussion Points Meg Taylor, Vice President Office of the Compliance Advisor/Ombudsman (CAO) for IFC and MIGA Tuesday November 15, 2011 11:15am-12:45pm, Preston Auditorium LJD WEEK 2011 INNOVATION AND EMPOWERMENT FOR DEVELOPMENT

Key characteristics of the CAO Compliance Advisor/Ombudsman (CAO) - public recourse and accountability for IFC and MIGA projects CAO strives to be an independent, transparent, credible, accessible, equitable mechanism that provides a predictable process Compliance oversight of IFC/MIGA’s social and environmental performance Advisor on social and environmental policy issues, systemic concerns, and risk Ombudsman – dispute resolution services (“problem solving”) Underscored by monitoring and follow up of implementation LJD WEEK 2011 INNOVATION AND EMPOWERMENT FOR DEVELOPMENT

What is the actual problem? LJD WEEK 2011 INNOVATION AND EMPOWERMENT FOR DEVELOPMENT

Questions for Discussion What do we mean when we talk about “problem solving”? How does this differ from business-as-usual? Who benefits from problem solving approaches? How can these approaches be made more credible and accessible to those that need them the most? What are the obstacles/challenges/disincentives to putting problem solving processes into practice? What do you do when you can’t solve the problem? When are you preventing a problem and when are you resolving a dispute? LJD WEEK 2011 INNOVATION AND EMPOWERMENT FOR DEVELOPMENT