FAMILY AND CONSUMER SCIENCES HIGH SCHOOL- CCP/CULINARY ARTS II

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Presentation transcript:

FAMILY AND CONSUMER SCIENCES HIGH SCHOOL- CCP/CULINARY ARTS II Setting an attractive table Good Customer Service STUDY and PREPARATION of CUSTOMER SERVICE PERTAINING to FOOD SERVICE Elements of good table service Handling of Customer complaints Essential Understandings: Connections to State Standards: Connecticut Career & Technical Education Performance Standards & Competencies, 2011 Edition O. Internal and External Customer Service: Demonstrate the concept of internal and external customer service. 1. Demonstrate quality services. 2. Examine the relationship between employees and customer satisfaction. 3. Apply strategies for resolving complaints. 4. Demonstrate sensitivity to diversity and individuals with special needs. I. Service: Apply concepts of service to meet customer expectations. 1. Practice service methods. 2. Determine the relationship between an employee’s actions and customer satisfaction. 3. Employ strategies for resolving complaints. Vocabulary: Skills training Comments cards Courteous Standards of professionalism