Stabilization & Sustainability: A Progress Report from CampusWorks I’ve taken the Greek out of the footer just in case our amateurs don’t catch it. If there is no content in the footer it won’t display. Presented by: Liz Murphy, CEO Mike Russell, SJECCD CISO

The path is rarely clear… The journey the District, the ITSS staff and CampusWorks have been on together has been a circuitous one; however, it has been a journey we have been on together. With each turn we see more about the path ahead and with each turn we encounter obstacles that must be overcome.

Fundamental operational framework has “decayed”

Infrastructure crisis required immediate stabilization Back up systems not operational Phone system doesn’t support faculty, staff or students Servers crashing and hanging Why has the framework decayed? Insufficient staff resources to support the infrastructure Insufficient leadership & expertise to identify & remedy the problems Clashing priorities that pushed what was “behind the curtain” to the back burner in favor of more visible projects

The remedy: Planning, patience and staff training & engagement Cogent, thoughtful plans have been executed to stabilize the infrastructure ITSS, college IT teams & facilities staff pulled together at critical times IT Steering Group has been educated & is becoming familiar with the path to sustainability

Building a sustainable infrastructure

Student success & productivity tools are built upon a stable infrastructure Enroll Educate Retain Enable Microsoft Office 365 Student, faculty & staff email & collaboration tools Website redesign Learning management (Moodle) support Increased help desk services Improved use of Colleague Online student services New library system Business intelligence platform

Bond support for technology projects by impact Number of projects

Steps to building a sustainable IT organization Activity Next Action Institutional peer & best practice review 3/13 presentation to Executive Committee Review of historical staffing of ITSS in the district Identification of critical few positions that must be in place within 3 years Critical few positions have been identified and will be presented to Executive Committee in context Knowledge transfer Ongoing with each new practice Training Identify funding to augment current knowledge, skills & abilities and refresh old skills Position postings written to reflect current and future needs of the District Ongoing

Critical few on the path to ITSS sustainability Complete hiring process for system administrator Hire network engineer using bond funds Address phone system limitations that impact Help Desk support and staffing requirements Identify funds for technical training Work with IT Steering Group to leverage resources among the college IT teams & the district

CISO Priorities Developing a master technology plan and working with the colleges’ IT teams, to integrate the colleges’ plans. Evaluating the available bond funds in light of the technology plan and recommending approaches for responsible and effective investment of these funds to advance the District’s technology infrastructure and usability. Improving the effective use of the District’s administrative system that includes student, finance, and human resources management systems provided by Ellucian Colleague. Working collaboratively to upgrade and standardize classroom and distance learning technologies and systems. Assisting the Executive Director of Institutional Effectiveness to improve the District’s institutional research and data reporting functions. Guiding efforts to improve the District’s web presence and online services. Leading the development of business continuity, disaster recovery, and data security plans for the district and the colleges. Collaborating throughout the district and the colleges to provide student services that improve access and communication, specifically including student email. Don’t know that we need this slide, but didn’t want to get rid of it yet.

Q&A Discussion Many thanks to the ITSS Team who has tirelessly supported this new approach to improving the technology infrastructure & systems throughout the District.