Sandy Macdonald Director of IT Services The way forward Sandy Macdonald Director of IT Services 1

The way forward Future shape and strategy Key objectives Structure Service delivery Alignment Questions 1

Strategy 2006-10: Overall vision The University of Glasgow is determined to be one of the small number of institutions which are recognised as being the best universities in the world.   We are going to do so by being an outstanding place to do research, to learn and to teach.

Pledges: In 2010 to be… · In the UK’s top ten universities, and in the world’s top 50 research-intensive universities ·  An international leader in research across the physical sciences, life sciences, social sciences and humanities ·  Renowned internationally for enquiry-led learning in a knowledge culture that is shaped by the diversity and richness of our research environment ·  Recognised as a leading postgraduate university, renowned for the quality and breadth of our provision ·  A place which retains and attracts the very best staff

Key Objectives Reduce costs Out sourcing strategy to be adopted Cease in house development Centralise all IT functions - faculties included 1

Key Objectives Everything we do must be aimed at improving performance Integrated solution planning Improve communications / relationship management with end user community Understand the true meaning and impact of revised strategic objectives Time is of the essence – strategic objectives are critical Revised outlook re budgets and consistency – true or false Create improved partnerships, do not reinvent, deliver benefit 1

Director of IT Services Structure Sandy Macdonald Director of IT Services Khosrow Hejazian Director of MIS Rolly Gilmour Director of Tech Infrastructure James Currall Director of Planning Project Office Applications Dev Applications support Service delivery Iain Logan Distributed Support Info Security Policies espida project Prof Richard Sinnott e-science Tech Infrastructure Regional Support 1

Service Delivery 1

RMS (or similar) Central point of contact for all IT Services – requests for change, help and service Faster capture, targeting and resolution Improved customer communication – two way, end to end Improved communication and interaction between IT teams Enhanced reporting, identification of trends Self service Asset recording, licensing info and audit Non IT uses – FOI and Data Protection Provide faculties with improved tool set 1

Improved alignment Benefit driven ROI – the business case Process improvement Process re-engineering Business intelligence Balanced scorecards Activity based management 1

Project / Discussion examples RMS Wireless and laptop scheme Flexible access infrastructure CCIMS and Student Records Agresso, HR, Research, Estates VLE Joint projects - CS and MIS 1

Remove duplication, improve service, add greater value MIS and CS integration AIMS Desktop filestore Active Directory Implementation Student Server replacement / upgrade Migrate MIS to Exchange Agresso Single sign on ID and account management Disaster recovery Machine room support Back-up logistics RMS Remove duplication, improve service, add greater value 1

The Way Forward Questions 1