Taking the Lead With Jo Miller

I HAVE SOME UNIQUE KOALAFICATIONS

Our behavior teaches people how to treat us

Taking the Lead Staying Motivated and Engaged Leadership Presence Your Signature Leadership Qualities Lead From Where You Are Influencing Upward  Going for a Promotion

Goals for the Workshop

Introductions: Why are you here

Introductions Name Role Goal/s for the workshop Something we wouldn’t guess about you

What is leadership?

A leader is someone who… Leads the organization in a shared vision. Ensures that all are focused on achieving a collective goal. Effects change. Innovates and problem-solves. Is comfortable dealing with uncertainty. Shows honesty and transparency. Has moral and ethical courage. Is a great communicator. Builds rapport and trust. Motivates others to take action. Invests in others. Brings out a 'can do' positive attitude in others. Inspires others to be successful.

Staying Motivated and Engaged

Marathon weekend email catch-ups Drink more coffee Get 4 hours of sleep Get 10 hours of sleep UNSUSTAINABLE Marathon weekend email catch-ups Afternoon naps

7 8 9 High effort Medium Low 4 5 6 1 2 3

Arrive at work in a good mood 1 Arrive at work in a good mood

Employees at a call center who arrived at work in a good mood performed better and reported feeling more positive after their calls. Academy of Management, 2011 Source: "Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance," Academy of Management, April 2012. https://journals.aom.org/doi/abs/10.5465/amj.2007.0056 Source: "Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance," Academy of Management, April 2012.

2 Be an energizer Those who energize others are much higher performers (and are more likely to be heard and to see their ideas acted upon). “The Hidden Power of Social Networks,” by Robert Cross and Andrew Parker “The Hidden Power of Social Networks,” by Robert Cross and Andrew Parker

Tip: “…energizers are not entertainers, or even necessarily very charismatic or intense. Rather, they bring themselves fully into an interaction.” — Robert Cross & Andrew Parker, The Hidden Power of Social Networks “The Hidden Power of Social Networks,” by Robert Cross and Andrew Parker

3 Have friends at work Gallup’s research into highly productive workgroups has repeatedly found that having a best friend at work fuels higher performance, enjoyment and engagement. Source: “Why We Need Best Friends at Work,” Gallup, January 2018. https://www.gallup.com/workplace/236213/why-need-best-friends-work.aspx Source: “Why We Need Best Friends at Work,” Gallup, January 2018.

Arrive at work in a good mood 7 8 9 High effort Medium Low 4 5 6 Arrive at work in a good mood Be an energizer Have friends at work

Manage your energy, not your time 4 Manage your energy, not your time McKinsey’s study of top female leaders found ‘managing energy’ to be a common trait: “Successful women leaders know how to manage their energy: What drains it or replenishes it.” Source: “Centered leadership: How talented women thrive,” McKinsey Quarterly, September 2008 https://www.mckinsey.com/featured-insights/leadership/centered-leadership-how-talented-women-thrive Source: “Centered leadership: How talented women thrive,” McKinsey Quarterly, September 2008

Tip: Understand what drains you and what sustains you. Tip: Maximize productivity with 90 minute intervals and renewal breaks. “Relax! You’ll Be More Productive,” New York Times, February 2013 https://www.nytimes.com/2013/02/10/opinion/sunday/relax-youll-be-more-productive.html “Relax! You’ll Be More Productive,” New York Times, February 2013

Know your goal orientation 5 Know your goal orientation There are two types of goal orientation. Which are you? Source: “Shaping achievement goal orientations in a mastery-structured environment and concomitant changes in related contingencies of self-worth,” O’Keefe, Ben-Eliyahu, Linnenbrink-Garcia, 2012. Mastery/learning orientation Performance orientation Source: “Shaping achievement goal orientations in a mastery-structured environment and concomitant changes in related contingencies of self-worth,” O’Keefe, Ben-Eliyahu, Linnenbrink-Garcia, 2012.

Tip: Tailor your goals to suit the style that best motivates you. Tip: Foster a work environment that promotes mastery.

6 Negotiate autonomy People who feel a sense of autonomy and responsibility are less likely to burn out. “People want the opportunity to make choices and decisions, use their ability to think and solve problems, and have some input in the process of achieving the outcome for which they will be held accountable.” – Dr. Christina Maslach, The Truth About Burnout The Truth About Burnout, by Dr. Christina Maslach

Tip: Negotiate to increase your decision-making authority along with control over your role, goals, and how you complete your work.

7 8 9 High effort Medium Low Manage your energy, not your time Know your goal orientation Negotiate autonomy Arrive at work in a good mood Be an energizer Have friends at work

Get into a state of “flow” 7 Get into a state of “flow” People who are happiest in their work are those who get into a state of flow when working. — Mihály Csíkszentmihályi, Flow Flow by Mihály Csíkszentmihályi

Tip: To get into a state of flow, seek out… Clear goals Immediate feedback Tasks that are a challenge, but doable.

Work well with your boss 8 Work well with your boss Form a good working relationship with your boss. People quit their boss, not their company or their job. 50% of workers have quit a job due to their boss. Source: “State of the American Manager: Analytics and Advice,” Gallup, 2015 https://www.gallup.com/services/182138/state-american-manager.aspx?g_source=link_wwwv9&g_campaign=item_236570&g_medium=copy Source: “State of the American Manager: Analytics and Advice,” Gallup, 2015

9 Develop a new habit “Change might not be fast and it isn’t always easy. But with time and effort, almost any habit can be reshaped.” – Charles Duhigg, The Power of Habit The Power of Habit by Charles Duhigg

Baby animal videos!

Routine Reward Cue Isolate the cue Identify the routine Experiment with rewards Have a plan The Power of Habit by Charles Duhigg

High effort Medium Low Get into a state of “flow” Work well with your boss Develop a new habit High effort Medium Low Manage your energy, not your time Know your goal orientation Negotiate autonomy Arrive at work in a good mood Be an energizer Have friends at work

Which one do you most look forward to implementing? https://www.polleverywhere.com/clickable_images/8nAzn1xBykT4yBm

This presentation is available at BeLeaderly.com/westernalliance

Leadership Presence

What is leadership presence?

— Executive Director, UBS “Leadership presence is a quality that is almost impossible to define, yet we all know it when we see it.” — Executive Director, UBS

From the prep survey: “I exude leadership presence”

Is it more important to be liked or respected?

“These are the two primary dimensions along which people evaluate each other — we ask: do I like this person (warmth/trustworthiness)? And do I respect this person (power/competence)?” https://blog.ted.com/in-debates-watch-for-signs-of-warmth-qa-with-amy-cuddy/ Social psychologist, Harvard lecturer & author Amy Cuddy: When we meet people, especially leaders, we size them up based on 2 criteria. https://www.businessinsider.com/harvard-psychologist-amy-cuddy-how-people-judge-you-2016-1/ — Amy Cuddy

Warmth Authority Warmthority Leadership Presence

Is it more important to be liked or respected?

Warmth Authority Warmthority Which will you work on?

You’re the Expert

You’re the Expert Pair up; appoint Person A & B Person A = the foremost expert on his or her topic Person B = non-expert. Person B asks Person A questions. Person A answers questions with warmth, authority, or warmthority. Questions: Why are you an expert on [selfies]? Tell me about the origin of [selfies]. What does the future look like for [selfies]? Pair up. Have your partner ask you questions about your topic. Here’s the catch! You must be an expert. If you were to give these answers in school, you’d get them wrong on a test but that’s not what this is about. In this activity, what you say is correct – you are the foremost expert. Non-expert – you can ask any ridiculous question about the topic you want. Practice being an energizer or listening with RWF: resting “warmthority” face.

You’re the Expert Pair up; appoint Person A & B Person A = the foremost expert on his or her topic Person B = non-expert. Person B asks Person A questions. Person A answers questions with warmth, authority, or warmthority. Questions: Why are you an expert on [pickles]? Tell me about the history of [pickles]. What’s the latest trend concerning [pickles]? Pair up. Have your partner ask you questions about your topic. Here’s the catch! You must be an expert. If you were to give these answers in school, you’d get them wrong on a test but that’s not what this is about. In this activity, what you say is correct – you are the foremost expert. Non-expert – you can ask any ridiculous question about the topic you want. Practice being an energizer or listening with RWF: resting “warmthority” face.

3 channels for leadership presence 38% LEADERSHIP PRESENCE Words Vocal tone Body language 7% 55%

“Trust is the conduit for influence… Having the best idea is worth nothing if people don’t trust you.” — Amy Cuddy

— Luann Pendy Senior Vice President of Global Quality, Medtronic “Meetings are your greatest opportunity to be visible and show your organization what you bring to the table.” — Luann Pendy Senior Vice President of Global Quality, Medtronic

ENGAGE your audience PERSUADE

“If you don’t have a seat at the table, Bring your own chair.” — Midy Aponte

Personal Action Plan