cResults / ERD confidential 2008 Smart-QC Demonstration by The Smart Choice for Lab Efficiency Management Platform

cResults / ERD confidential The most robust platform for QC Laboratories: Resource Planning and Test Allocation for analysts / instruments across various laboratories. by Smart-QC The Smart Choice for Lab Efficiency Management Platform Managing Your Labs Resources and Overall Efficiency Robust capacity planning for both analysts and instruments Test allocation provides a platform to deliver daily test allocation to analysts across various laboratories

cResults / ERD confidential Smart-QC Introduction Smart-QC provides a critical management tool that will be used as a foundation and efficient infrastructure for long- term strategic planning and growth. The objective is to implement a proactive resources planning and scheduling application to effectively manage the dynamic and complex QC environment. Other Smart-QC Key benefits: Identify the required analyst and instruments for each work-center for given forecasted demands Determine cost per product/sample/test Determine value added vs. non-value added Predict expected backlog and react accordingly Optimize the campaign size for major assays Provide meaningful key performance indicators Balance capacity based on given demands to reduce overtime and waste

cResults / ERD confidential Login to Smart-QC via internet/Intranet, by typing user name, password and site id. Login to Smart-QC

cResults / ERD confidential Smart-QC Modules Use the Scheduling Module for an efficient and effective scheduling of the complex labs operation balancing the analysts work load, samples cycle time, and on-time delivery to meet customer service needs Easily set parameters and entities to set standards in the admin module to ensure consistent results from staff. High level summary of efficiency and compliance performance built into an executive dashboard. Lets explore the Planning and Scheduling Modules. Use the Planning Module to identify the required analysts and instruments for each work-center for given forecasted demands, determine value added vs. non-value added, predict expected backlog, optimize the campaign size, provide meaningful KPIs, and balance capacity based on given demands to reduce overtime and waste

cResults / ERD confidential Planning Module Tests, Products, Standards and Resource Availabilities and Activities parameters are defined here so instrument and resource requirements can be calculated using the Samples Forecast input.

cResults / ERD confidential Reporting Tab provides the user with an easy-to-use tool to retrieve resource requirements information (quantity, hours, etc.) meeting a specific set of user defined criteria. Reporting

cResults / ERD confidential Choose report desired and filter for search criteria to review specific data quickly. Glance at data by selecting a single or multiple periods for trends, comparisons, load balancing. Reporting

cResults / ERD confidential Reporting Over 40 reports templates are available in Smart-QC. Required Vs. Available Resources By Period

cResults / ERD confidential Reporting Resource Time Distribution by Workcenter and Resource Smart-QC offers a variety of line charts, pie charts, stacked bar charts, and text reports.

cResults / ERD confidential Reporting Test Activity Time By Workcenter and Resource

cResults / ERD confidential 2. Batch Creation 3. Batch Assignment 4. Test Schedule 1. Sample List Smart-QC: Scheduling Smart-QC provides a 4 step process which ensures an efficient and effective scheduling of the complex labs operation. It helps balance the analysts work load, samples cycle time, and on-time delivery to meet customer service needs. Scheduling

cResults / ERD confidential 1. Sample List The Sample List allows the user to view all incoming samples and their corresponding due dates and assays. Also, high priority samples can be flagged from this screen.

cResults / ERD confidential 2. Batch Creation The Batch Creation Step allows the user to both automatically and manually create batches. Automatically created batches can be manipulated and all created batches can be locked or unlocked for flexibility.

cResults / ERD confidential 3. Batch Assignment Batch Assignment By Sample Step allows the user to order samples by their priority or their sample IDs and to do the following: assign batches automatically or manually, re-assign batches, withhold or release the remaining time available per analyst.

cResults / ERD confidential 4. Test Schedule In the Test Schedule screen, users will be able to do the following: view batches assigned to an analyst, stamp start or finish of a test, hand over a test to another analyst, Repeat samples – send back samples that need retesting to the Batch Creation step to be batched with existing or new batches.

cResults / ERD confidential THANK YOU Web Site: cResults Web Site: Contact Info: Rafi Maslaton; ext. 250 Case Study