Brian Wang and Ryan Garrahan –SESSION 2– The Most Welcoming People On Earth: Keys to an Excellent Guest Experience Brian Wang and Ryan Garrahan

Anticipate & Meet the Needs of the Guest Emotional People over post Physical Direction, instruction, resources Host vs. Guest Spiritual The Gospel Personal testimony Pastoral questions SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

Engage Early and Often Create Multiple Touchpoints Watermark examples Infuse Engagement in Your Church Culture Make meet and greet meaningful Every Interaction Matters Feedback to prove it SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

Communicate Clear Next Steps Not All Next Steps are Created Equal Educate – Provide additional information about your church Serve – Meet their felt need Invite – Encourage them to join you in a life of ministry SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE

None of This is Possible Without Volunteers Who Catch the Vision Cast a Pastoral Vision Equip them to meet the call Vision is more caught than taught Hold Them to a Standard Faithful, educated, engaging Remember Your Ministry is a Discipleship Ministry Position Purpose Pastor SESSION 2 | KEYS TO AN EXCELLENT GUEST EXEPERIENCE