Sogeti: User support in numbers Pernille Schnoor Clausen Sogeti Luxembourg Working Group "European Statistical Data Support" 14th of April 2018

User support numbers - EN English : 278 replies since 28.10.16 : 53% very good 22% good 8% sufficient 17% Insufficient

User support numbers - DE German : 110 replies since 09.12.2016 36% very good 36% good 7% sufficient 21% Insufficient

User support numbers - FR French : 64 replies since 09.12.2016 44% very good 20% good 5% Sufficient 17% insufficient

User support numbers - ES Spanish: 50 replies since 09.12.2016 72% Very good 26% good 12% Sufficient 6% insufficient

Conclusions Users answers to the surveys, when they are either very happy or very unhappy about the support Happy users regarding the support: Helpful Professionel Very good descriptions of methods Detailed answers High quality Unhappy users regarding the support: Lack of answer for a long period – more than 5 days (assigned requests) Answers to questions were not detailed enough Questions only partly answered

Thank you for your attention! Pernille