Maintaining Your Collection Agency Relationship Tyler Marsh, Partner, Wakefield & Associates

Agency Relationship Key Components of Success 1: Managing Expectations Reporting – Monthly/Quarterly 2: Contacts Who/Why and frequency 3: Type of Service What do you want the agency to do.

Managing Expectations List of weekly, monthly, quarterly items you need agency to fulfill so you can do your job! Reports Acknowledgments Online Access List of weekly, monthly items agency needs to do their job. Placement frequency Prompt direct payment update Accounts that include more than a name

Contacts Contact list from agency of who to contact includes: Specific Government Unit: If agency has one New Accounts: Pull new account or report adjustment of payments. Collection Manager: Question regarding consumer. Client Services: Reporting or other general inquiries. Legal Manager: Check the status of garnishment, etc. Sales: Other services.

Type of Service What service do you need the agency to provide. Skip-tracing Phone contact Mailed Notices Legal Work Monthly payment follow-up of current cases

Contact Information Tyler Marsh Wakefield & Associates Tyler.marsh@wakeassoc.com 877.399.7029 ext 1005