N4S Gold Nugget Data Sheet Template

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Presentation transcript:

N4S Gold Nugget Data Sheet Template ITEM This Gold Nugget Gold nugget name Service Design Tools Purpose The purpose of the tool box is to introduce a service design framework using participatory and co-design tools: a stakeholder mapping tool, a value network mapping tool and a design game(s). Tools can be used in any phase of company cooperation, development and innovation activities. Benefits To reach a mutual understanding of the development aims and current situation between different stakeholders. As a result of using these tools there is also something tangible, tacit and/or visual to return to later – as a memory backup. Required resources Basic understanding of service design approach and digital tools from Post-it tags and paper prototyping to Legos, digital prototyping and service design movies. Experiences and examples / cases Several service design cases implemented by the University of Lapland among the N4S –consortia. Primary focus area Mercury Business, Opportunity Identification Beyond DevOps, Organizational Culture and Human Factors Link https://jira.digile.fi/browse/ND-1445, https://jira.digile.fi/browse/ND-1447; https://jira.digile.fi/browse/ND-1446; https://jira.digile.fi/browse/ND-1448; https://jira.digile.fi/browse/ND-990; https://jira.digile.fi/browse/ND-536 Status of the gold nugget Complete Maturity of the gold nugget In use | Mature Additional information Summary A toolbox of service design - experiences implemented in N4S Label Real-time Value Delivery X Deep Customer Insight Mercury Business Novice X Practitioner Elite Explore x Exploit