Stakeholder & Customer Feedback October 2018 How are we doing?

Stakeholder Survey Results 2018 - 19 Who Responded? 20 Individuals completed the survey 2 LA Sport’/Leisure 2 Other Community Group 3 School Sport 3 LA Other Service 6 Charity 2 Facility Operators 2 Other organisations

Stakeholder Survey Results 2018 - 19

Stakeholder Survey Results 2018 - 19 Note: In previous years there was not a ‘Neither Satisfied nor Dissatisfied’ answer option.

Stakeholder Survey Results 2018 - 19 Adding Value to your Work Partnership Working Support for Schools / School Sport Funding Advice Profile Raising Useful Information Training & Support Health Improvement Support with Projects Where could we most Improve to Add Value to your Work Better Liaison Pro-active in Maintaining Relationship More Funding Support Relevant & Useful Comms Major on Delivery, Not Policy More Input & Networking Opportunities Special Schools Access to School Games More Training Opportunities Locally

Stakeholder Survey Results 2018 - 19 2018-19 2017-18 2016-17 2015-16 2014-15 NPS Score 67% 79% 44% 25% 26% Note: 2 x detractors = 1 x LA Leisure Services, 1 x National Trust

Stakeholder Survey Results 2018 - 19

Stakeholder Survey Results 2018 - 19

Stakeholder Survey Results 2018 - 19

Stakeholder Survey Results 2018 - 19 Over the next 12 months where and how would you like further support from Active Cumbria? Social Prescribing Approaches Support Public Health Projects Develop new Projects Support Services Schools Support, SGO Support School Games, C4L Clubs, Project Ability Communication of Policy Changes Promotion and Marketing Develop Partnerships Networking Events Training support

Stakeholder Survey Results 2018 - 19