Lodge Leadership – Part 2 * 07/16/96 Lodge Leadership – Part 2 House Committee Operations

Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, or increase, Lodge Membership and Social Quarters business 2

Lessons Lesson 1: Key Responsibilities of the House Committee Lesson 2: Keeping the Social Quarters Community Friendly Lesson 3: Financial Reports Lesson 4: Customer Service/Member Service 3

House Committee Operates the Social Quarters * 07/16/96 House Committee Operates the Social Quarters Jurisdiction over All Social Activities Terms Issued by Supreme Council and General Governor 4

House Committee All Aspects of Social Quarters * 07/16/96 House Committee All Aspects of Social Quarters Condition and Maintenance Supplies Inventory Income and Expenses Members – Access and Conduct 5

Officers Governor Administrator Treasurer Trustee(s) Junior Governor * 07/16/96 Officers Governor Administrator Treasurer Trustee(s) Junior Governor Prelate Junior Past Governor Chairman of the HC Secretary of the HC Treasurer of the HC Trustee(s) of the HC Committee Member 6

Mission of Moose International 7

Good Business Practices * 07/16/96 Key Responsibilities Good Business Practices Sound Financial Management 8

Duties Set Rules and Regulations Establish a Budget Set Business Hours * 07/16/96 Duties Set Rules and Regulations Establish a Budget Set Business Hours Set Employee Wages, Salaries and Benefits Set Prices 9

Duties Inspect SQ & Equipment Inventory Social Quarters Merchandise * 07/16/96 Duties Inspect SQ & Equipment Inventory Social Quarters Merchandise Enforce Decorum House Committee Report Alcohol Server Certification 10

Meetings Two Per Month Separate from the Lodge Board of Officers * 07/16/96 Meetings Two Per Month Separate from the Lodge Board of Officers Confidential Invitation Only 11

* 07/16/96 Social Quarters Administrator or Social Quarters Manager Carry Out the Directives of the House Committee 12

* 07/16/96 Social Quarters Officers Only have Authority While in a House Committee Meeting Officers - No Authority in Social Quarters Officer of the Day 13

Social Quarters Officer Who Orders a Drink * 07/16/96 Social Quarters Officer Who Orders a Drink No More Authority than Any Other Member 14

Fraternal Society Fraternal Society Internal Revenue Code ("IRC") 501(c)(8): Fraternal Society The Lodge System Two Active Entities:  A Parent Organization and  A Subordinate Benefits to the Members 15

Private Policy Protect the Rights of Your Lodge Our Fraternity * 07/16/96 Private Policy Protect the Rights of Your Lodge Our Fraternity To Remain a Private Organization 16

* 07/16/96 Private Policy House Committee's Responsibility to Understand and Enforce General Laws Are Designed to Keep Us in Compliance with IRS 17

* 07/16/96 Private Policy How do You Tell the Difference Between Members and Guests? 18

* 07/16/96 Qualified Guest Potential Member Family Member / Spouse 19

* 07/16/96 Qualified Guest Which of these is a Potential Member and which are Qualified Guests? 20

Social Quarters Manager * 07/16/96 Social Quarters Manager Alcohol Server Certification Anyone Who Serves Alcohol Employee or Volunteers Recommend the Officers also take Class 21

Underage Drinking Comply with Laws! Check ID’s!!! 22

Officer Responsibility Support Your Staff They are Protecting You! 23

Decorum and Discipline * 07/16/96 Decorum and Discipline Members are Expected to Behave Themselves If Not, SQM May Remove From Premises Officers do not have that power Privileges suspended till HC meets and votes 24

Decorum and Discipline * 07/16/96 Decorum and Discipline Member entitled to hearing NOT a Trial Can Bring witnesses on their behalf Member of LOOM or WOTM 25

Decorum and Discipline * 07/16/96 Decorum and Discipline Only applies to that Lodge Cannot Prevent from Attending Lodge or Chapter Meeting Can Appeal to Gen Gov if suspended 26

Decorum and Discipline * 07/16/96 Decorum and Discipline A Guest is NOT entitled to a hearing Expelled Member Not allowed in ANY Social Quarters 27

Decorum Rate the Scenarios on Page 17 1 = Ignore the Behavior 5 = Remove From Premises – HC meeting 9 = Call the Police / Expulsion 28

Community Relations Lodge Exists within the Community Be a Part of that Community Build Goodwill 29

Community Relations Be a Part of that Community Not a Detriment What are some Don’ts? 30

Keep Relations Positive Community Relations Keep Relations Positive What are some Dos? 31

Financial Reports Chart of Accounts Balance Sheet Profit and Loss * 07/16/96 Financial Reports Business Reports Chart of Accounts Balance Sheet Profit and Loss 32

* 07/16/96 Financial Reports Verify: Income Expenses 33

* 07/16/96 Financial Reports Analyze Act 34

* 07/16/96 Business Reports 35

* 07/16/96 Business Reports 36

Reading Reports What are Things You Own? These are Assets * 07/16/96 Reading Reports What are Things You Own? These are Assets 1000 Account Numbers 37

Reading Reports What are Things You Owe? These are Liabilities * 07/16/96 Reading Reports What are Things You Owe? These are Liabilities 2000 Account Numbers 38

Reading Reports Net Worth = Net Value Assets – Liabilities = Equity * 07/16/96 Reading Reports Net Worth = Net Value Assets – Liabilities = Equity These are Equity Accounts 3000 Account Numbers 39

* 07/16/96 Balance Sheet 40

* 07/16/96 Balance Sheet 41

Reading Reports What Money Do You Collect as Part of Business? * 07/16/96 Reading Reports What Money Do You Collect as Part of Business? This is Income 4000 Account Numbers 42

Reading Reports What Money Do You Spend as part of Business? * 07/16/96 Reading Reports What Money Do You Spend as part of Business? These are Expenses 5000 Account Numbers 43

* 07/16/96 Profit & Loss 44

* 07/16/96 Profit & Loss 45

Reports Exercise Teams Line up in Front of Their Table * 07/16/96 Reports Exercise Teams Line up in Front of Their Table Tent Cards & Account Cards on Table Place 1 Account Card in Front of Correct Tent Card Can Either Play New Card, or Move Card That’s Been Placed Wrong 46

Profitability Why do we need money at the Lodge? * 07/16/96 Profitability Why do we need money at the Lodge? How do we make money at the Lodge? How much money should we make? How do we make sure we make enough? 47

* Income – Cost of Goods Sold = Gross Profit 07/16/96 Profitability Income – Cost of Goods Sold = Gross Profit 48

* 07/16/96 Profitability I Need 5 Volunteers 49

* Gross Profit – Fixed Expenses = Net Profit 07/16/96 Profitability Gross Profit – Fixed Expenses = Net Profit 50

Profitability What Are Fixed Expenses? * 07/16/96 Profitability What Are Fixed Expenses? Costs Not Directly Related to Number of Sales 51

Profitability Units to Sell = (Net Profit + Expenses) (Price – Cost) * 07/16/96 Profitability Break Even Point Units to Sell = (Net Profit + Expenses) (Price – Cost) 52

Profitability Income 2000 Cans @ $1.50 = $3000.00 COGS 2000 Cans @ $0.60 = $1200.00 Gross Profit $1800.00 Expenses = $1900.00 Net Income = -$ 100.00 53

Profitability Income 2112 Cans @ $1.50 = $3168.00 COGS 2112 Cans @ $0.60 = $1267.20 Gross Profit $1900.80 Expenses = $1900.00 Net Income = $ 0.80 54

Profitability Income 1653 Cans @ $1.75 = $2892.75 COGS 1653 Cans @ $0.60 = $ 991.80 Gross Profit $1900.95 Expenses = $1900.00 Net Income = $ 0.95 55

Profitability Income 2000 Cans @ $1.75 = $3500.00 COGS 2000 Cans @ $0.60 = $1200.00 Gross Profit = $2300.00 Expenses = $1900.00 Net Income = $ 400.00 56

Customer Service / Value * 07/16/96 Customer Service / Value Our Customers are Members, but Not all our Members are Customers. 57

“It is the service we are not obliged to give that people value most.” * 07/16/96 “It is the service we are not obliged to give that people value most.” - James C. Penney 58

Customer Service / Value * 07/16/96 Customer Service / Value More Than Just Fixing Problems Keep Problems from Occurring Provide More Than the Customer Expects 59

Value Not Just Low Price Getting Something You Want * 07/16/96 Value Not Just Low Price Getting Something You Want What Does the Customer/Member Value? 60

* 07/16/96 Value Logic Doesn't Matter The Only Opinion That Counts 61

* 07/16/96 First Impressions Is It Better This Way? Or This Way? 62

* 07/16/96 First Impressions Is It Better This Way? Or This Way? 63

* 07/16/96 First Impressions Is It Better This Way? Or This Way? 64

* 07/16/96 First Impressions Is It Better This Way? Or This Way? 65

Customer Service Chain of Value Place Product Communication Pricing * 07/16/96 Chain of Value Customer Service Chain of Value Place Product Communication Pricing People 66

Place Chain of Value Building Design Exterior Outside Spaces Place 67 * 07/16/96 Place Chain of Value Place Building Design Exterior Outside Spaces 67

Place - Inviting Interior 68

* 07/16/96 Chain of Value Product Product Assortment Intensity 69

Pricing Chain of Value Price Benefits / Convenience Pricing 70 * 07/16/96 Chain of Value Pricing Price Benefits / Convenience Pricing 70

Pricing Low-Cost vs. Quality 71

Pricing Convenience Fast Take Out / On the Run About $5.50 Sit Down Real Waitress Dine in, Real Menu About $7.95 Plus Tip! 72

Pricing Value – Steak ‘n Shake 1934 – Before USDA Ground Beef? * 07/16/96 Value – Steak ‘n Shake 1934 – Before USDA Ground Beef? Mystery Meat? Pricing 73

Communication Chain of Value Marketing Positioning 2-Way Communication * 07/16/96 Chain of Value Communication Communication Marketing Positioning 2-Way 74

* 07/16/96 Chain of Value People Service Climate Knowledge People 75

Customer Service Chain of Value Place Product Communication Pricing * 07/16/96 Customer Service Chain of Value Place Product Communication Pricing People Chain of Value Exercise Read Demographics in Workbook Discuss at Your Table Come up With Ideas to Maximize Value Complete Demographics Worksheets 76

Objectives Responsibilities of the House Committee Reasons for the General Laws Business Reports Keep, or Increase, Lodge Membership and Social Quarters Business 77