International Aerospace Quality Group European Sector Leader The Initiatives of the International Aerospace Quality Group (IAQG) Steve Shepherd (Rolls-Royce plc) European Sector Leader Going to talk about whats probably the most visible part of the IAQGs work- its initiatives, particularly the documents it produces You may be aware of the Standards that the IAQG produces but the IAQG also produces Guidelines Many of the initiiatives to produce these documents start off as global activities, others start within one of the IAQG sectors and then move to become world wide documents.

‘In Quality and Safety there’s no competitive advantage’ Aimed at meeting our focus and objectives: “...continuously improve the processes used by the supply chain to deliver consistently high quality products...” “… common aerospace quality standards and requirements…” “… process of continuous improvement at suppliers…” ‘In Quality and Safety there’s no competitive advantage’

Take note of known areas for improvement: Audits - “Supplier Control” is a significant issue Variability in the process often lies with the primes Global Safety - needs a step change in performance IAQG initiatives are also aimed at adressing these common areas for improvement Third Party assessment bodies tell us that Supplier Control …… Attendees at General Assembly meetings like today tell us that Variability …. And the Authorities tell us that we need a step change ……

Our response is to- See the aerospace industry as a global one Develop common Standards, processes etc Share/extend best practices Consistent with Airworthiness requirements Harmonised positions between Authorities Use common implementation methodologies Use common quality standards world-wide Evaluate the impact & value + Fit with our emerging Strategy

Quality System Development - 9100 9100- International Aerospace Quality Standard incorporating airworthiness and industry requirements. International implementation process developed (9104) and the OASIS database Common questionnaire (9101) Now aligned with ISO9001-2000. Aerospace requirements will be unchanged until the next ISO 9000 revision (2008). Defence requirements (NATO) covered in 9135 Quality System Standards/checklists developed and published for repair stations (9110/11) and stockist/ distributors (9120/21) I’m sure the best known IAQG Standard is EN 9100 It’s worth mentioning that the 9100 Standards have been translated into numerous different languages for example- American (wait) Korean Portugese Chinese

Quality Improvement Initiatives First Article Inspection; 9102 ~ improves on current individual company requirements and uses common documentation. Non-conformance documentation; 9131 ~ common documentation for concessions/ waivers and escapes/disclosures. Variation Management of Key Characteristics; 9103 ~ a rigorous approach to ensure repeatable, capable manufacturing processes. Qualification of Standard Parts; 9133 ~ international methodology A couple of the earlier Standards produced were the first two on this list …. An update to 9102 is currently being produced to reflect the experience of using the earlier version, to provide guidance material and to take account of First Article Inspections for 3D digital models More recently EN 9103 was produced ……. All of these Standards are examples of Standards that may not be used by every Company but that provide ‘best practices’ for any Company to use. 9133, the last Standard on this sheet is an example of a Sector approach in this case the qualification of Standard parts produced by AECMA Cert, being harmonised into a global approach.

Quality Improvement Initiatives Internal Audit - Use new ISO19011 Software Quality Standards European guideline document published TR9109 New standards in production by AAQG; AS9006 for deliverable s/w - published AS9005 for non-deliverable s/w IAQG initiative launched to assess if these can be combined Harmonisation of Global NDT requirements for Personnel training; EN4179/NAS410 - published 2D permanent part making standard - marking, reading & validation; 9132 published – to be updated to reflect the latest technologies Internal Audit is an interesting initiative. Initially it was thought we needed an aerospace Internal Audit Standard but when we looked at ISO 190011 we found that it covered nost of what was needed so we decided to use the ISO and to add the Product and Process audit aerospace specific requirements into the next update of EN9100 The work on Software Quality Standards is being lmed by ALENIA and builds on a European Technical Requirement- TR 9109 to see if these two American Standards can be nerged into another global best practise. Very similar is the work on NDT training rerquirements, looking to merge these two European and American documents.

Quality Improvement Initiatives Supplier Control in a Global Environment; - Supplier Risk Assessment – Guideline published - 9134 - Metrics – in work Direct Shipment – based on ARP9004 Direct Delivery Authorisation – 9107 in ballot 3D Data Storage and Retrieval; ARP9034 in production Operator Self Verification; based on ARP9162 Sampling Plans; AS9108 - in ballot Product risk and safety management is an initiative that we’re looking at with our Space friends to put an aerospace flavour to the ISO 17666 Standard. Direct Ship (airline to OEM to Supplier, OEM being responsible for conformance) and Direct delivery (airline to supplier without any OEM involvement, the Supplier being responsible for conformance) are two current initiatives. Similarly the storage and retrieval of digital 3D model data and Operator self approval. These three take work originally carried out within the American sector and harmonise it to make it useable world wide

Initiatives metrics Implementation status (update 11 October ’04) 9100 Quality System: Supplier deployment - 89% Internal deployment - 94% 9102 First Article: Supplier deployment - 70% Internal deployment - 75% 9103 Key Characteristics: Supplier deployment - 43% Internal deployment - 53%

Strategic Focus Improvement Strategy Relationship Growth Strategy Requirements Process Capability People Capability Execution Subtier Supplier Control Evaluation Relationship Growth Strategy Space Defense Authorities Suppliers Engineering, Sourcing IAQG Operating Management System Member Collaboration Top Leader Involvement IAQG Operational Efficiency

Six Areas for Focused Improvement Requirements Value Added Standards & Guides Process Capability Supplier development & product introduction People Capability Staff & the quality professional Execution Supply chain performance – ‘human factors’ Sub tier Supplier Control Industry wide increase in control through globally harmonized Standards Evaluation Visibility of quality performance & performance metrics

Good Progress…. A tremendous opportunity for us all- Operators and Airframers. The whole Supply Chain will benefit from- Safety and quality improvements Waste and cost reductions Consistency and clarity of approach, requirements and documentation Reduction in multiple oversight audits Improved relationships

Good Progress…. Very strong international co-operation and determination to drive forward Still lots more to do!!!

Questions?