15 CHANGE MANAGEMENT Supervision Today! 7th Edition Appraisal, Safety, Negotiation, Change, and labor Relations CHANGE MANAGEMENT 15 Supervision Today! 7th Edition Stephen Robbins David DeCenzo Robert Wolter

Chapter outcomes Describe the traditional and contemporary views of change. Explain why employees resist change. Identify ways that supervisors can reduce resistance to change. List the steps a supervisor can use in changing negative employee attitudes. Differentiate between creativity and innovation. Explain how supervisors can stimulate innovation. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Two Views of the Change Process Traditional Successful change follows three step model Temporary break in the equilibrium state Contemporary Stability and predictability do not exist Constant change borders on chaos Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

EXHIBIT 15–1 Forces of change. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

The three-step traditional view of the change process. EXHIBIT 15–2 The three-step traditional view of the change process. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Five steps in changing negative employee attitudes Identify the attitude you want to change Determine what sustains the attitude Unfreeze the attitude Offer an alternative attitude Refreeze the new attitude Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Why people resist change. EXHIBIT 15–3 Why people resist change. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

How can you overcome resistance to change? Build trust Open channels of communication Involve your employees Provide incentives Deal with employee feelings Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Creativity vs. Innovation Ability to combine ideas in a unique way or to make unusual associations between ideas Innovation Process of turning a creative idea into a useful product, service, or method of operation Perception Incubation Inspiration Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

How can a supervisor foster innovation? Structural variables Cultural variables Acceptance of ambiguity Tolerance of the impractical Low external controls Tolerance of risk Tolerance of conflict Focus on ends rather than on means Open systems focus Human Resource variables Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved