Hostage Negotiation, Special Ops and Office 365 Adoption 2/25/2019 4:15 PM BRK2132 Hostage Negotiation, Special Ops and Office 365 Adoption Darrell Webster User Adoption Specialist for Adopt and Embrace @DarrellaaS © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Reading Never Split The Difference Team of Teams 2/25/2019 4:15 PM Reading Never Split The Difference Negotiating As If Your Life Depended On It Chris Voss Team of Teams New Rules of Engagement For a Complex World General Stanley McChrystal © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Can’t we just keep doing things the way we already do? 2/25/2019 4:15 PM Can’t we just keep doing things the way we already do? No. I won’t change. Another update? I’m too busy. I’m not going to use that. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM Do an audit © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM Use that audit https://upload.wikimedia.org/wikipedia/commons/f/f6/Whiteboard_with_markers.jpg © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM Don’t Be Direct © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

That’s right You are right 2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Listen for levers 2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Don’t try to get them to say yes 2/25/2019 4:15 PM Don’t try to get them to say yes Get them to say no… © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Let them feel in control 2/25/2019 4:15 PM Let them feel in control © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

How am I supposed to do that? 2/25/2019 4:15 PM How am I supposed to do that? © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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Change our information culture From: “who needs to know” To “who doesn't know and we need to tell and tell them as quickly as we can” Not working in offices… working in situation awareness rooms Instead of knowledge is power… sharing is power. Information is only valuable if you give it to people who can do something with it

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Essential Qualities Strong connection between teams 2/25/2019 4:15 PM Essential Qualities Trust and common purpose Emphasise purpose over procedure Committed to sharing information Strong connection between teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Closing Adoption of Office 365 requires cultural change. 2/25/2019 4:15 PM Closing Adoption of Office 365 requires cultural change. Tech on it’s own is not enough to change culture. Hostage Negotiation and Special Ops – inspiration for cultural change outside the technical sphere. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Darrell ‘as a Service’ Webster 2/25/2019 4:15 PM @DarrellaaS for @regarding365 Darrell ‘as a Service’ Webster periscope.tv/regarding365 regarding365.com Working @ adoptandembrace.com youtube.com/c/regarding365 facebook.com/regarding365 © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session Tech Ready 15 2/25/2019 Please evaluate this session From your Please expand notes window at bottom of slide and read. Then Delete this text box. PC or tablet: visit MyIgnite https://myignite.microsoft.com/evaluations Phone: download and use the Microsoft Ignite mobile app https://aka.ms/ignite.mobileapp Your input is important! © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

2/25/2019 4:15 PM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.