DLA ELDP Coaching Mini-Town Hall (MTH) Defense Logistics Agency The Right Solution - On Time, Every Time Thank you for inviting me. Let me tell you first how I see the world: I really don't. Being legally blind since I was a young boy, I am no stranger to hardship. Through the struggle, I have learned to see patterns and to think strategically. My job today is to give you a glimpse into how I see the world today, the crises we must overcome, and the future we can create together. In collaboration with DR. BRUCE LARUE

Workshop Outline Overview Mini-Town Hall Discussion & Questions DR. BRUCE LARUE

First WHAT, then WHY, and finally HOW Clear rational for CHANGE Change Integrator© Purpose What Why Feedback How People Process First WHAT, then WHY, and finally HOW Clear rational for CHANGE DR. BRUCE LARUE

Principles of Complexity Mini- Principles of Complexity introduction Favor adaptability Over Stability Self Organizing Purposeful Asymmetric Non-linear Chaordic: Chaos & Order

Mini-Town Hall – Overview 1 of 2 MTH - Gets everyone into the canopy for a view of the whole operation - highly interactive method of including people in the change process who might otherwise be resistant to change Lead with What & Why Sets compass heading (What) Articulates clear compelling rational (Why) Approves the How Operates at the helm, not engine room Team advises How Creates the map, to get from here to there (How)

Mini-Town Hall – Overview 2 of 2 MTH Sets leader’s compass heading Supports the next higher’s intent Gets the team on board as they develop the map (How) Chance to give input to change Team either – steps up or steps aside Format Informal Provide advance notice, ready to engage Ground rules: be forward-looking and constructive Come with alternatives and solutions, not just problems Change is either – To you or With you

Mini-Town Hall - Blank Sheet Exercise Imagine you are given a blank sheet of paper and you were told to forget about what exists today, what would a solution look like? If you were not constrained by the prison of the known (looking at the future in terms of the past or the present), how would you design this new initiative to meet the challenges you've identified?

Mini-Town Hall – Engaging Your Team How: Engaging your Team in Crafting the Roadmap Ask your team to be your operational advisor Old way: Follow orders New way: Team’s insight, contribution, buy-in Leader’s role is integration & alignment Coordinate, integrate, communicate Focus on outcomes not just inputs Create space/time for purposeful dialog

Mini-Town Hall – Preparation Pre-workshop actions for the Leader Develop the What and Why, prepare to present to team Ensure alignment with the broader organization objectives Orchestrate the event Select the location (if virtual, make technical arrangements) Determine who needs to be in the room Ask the boss to kick it off (optional)

Mini-Town Hall – Leader Preparation 1 of 3 Setting the Stage What: Purpose – the Compass Heading for Change Provide team a view from the canopy VUCA challenges Strategic priorities Success criteria Expectations of performance Widen everyone's aperture so that they see their actions within a broader organizational context

Mini-Town Hall – Leader Preparation 2 of 3 Setting the Stage Why: Creating a Compelling Rationale for Change Why will this change benefit our customers? Why will this change be beneficial for our organization? Why will this change benefit individual team members?

Mini-Town Hall – Leader Preparation 3 of 3 Engaging in Small Group Discussion 6 to 8 per table Who should talk to whom Mix function, expertise and less expertise at table Everyone has a chance to talk “How can we best organize to achieve our purpose?" Leader is guide, mentor, provides essential resources, and removes barriers to progress Ensures that team remains on track and hits targets

Mini-Town Hall - Questions Key Questions to Ask Given our desired end state and priorities: What is working well today? What is not working? What should we do differently moving forward? What do we need from one another? What do I need from you, in what form, and by when? What do you need from me, by when, and in what form? The goal is to have team operationalize priorities & objectives

Mini-Town Hall – More questions Other questions to consider Are we refining existing processes, or generating new ones? How do we organize ourselves to accomplish our strategy? What would you do to improve our operation? What do we need from other functional areas? What resources do we need to accomplish our objectives? What barriers do we see and how can we overcome them? What do you need from me as your leader?

Mini-Town Hall – Leaders Leave the Room Allow team to speak among themselves Don’t be too attached to your own ideas Listen to and build from others ideas Look for gaps in end to end process flow Show mutual respect Return to see how they are doing

Mini-Town Hall – Leaders Return to Room Leaders Return to the Room Listen actively Avoid Sub optimization Pay close attention to body language, tone of the discussion Why – ask team for their rationale behind ideas Categorize & Prioritize

Mini-Town Hall - From Strategy to Action Prioritizing and Categorizing MTH Outcomes 1. Low-hanging fruit Parking lot High priority Prioritizing through multi-voting Mini-Town Hall Debrief and Next Steps What worked well in this meeting? What worked least well in this meeting? What can we do differently in future meetings?

Mini-Town Hall – Follow-up Actions MTH Follow-up Actions for Leader Post comments in your office Create a dashboard Consider creating a internal blog Create space for on-going collaboration Treat workers as your operational advisors Tie individual performance to team outcomes Tie recognition and reward to initiative outcomes

Mini-Town Hall – It Works Tried and proven hundreds of times over a ten year period…. DLA Korea – December 2014

DLA ELDP Coaching Mini-Town Hall (MTH) Defense Logistics Agency The Right Solution - On Time, Every Time In collaboration with DR. BRUCE LARUE