Formal Interpersonal Cultural Figure 1: Organizational Steering Mechanisms Formal Structures, systems, processes designed to meet goals Constrains Creates/Recreates Interpersonal Patterns that form as individuals define and solve problems Constrains Creates/Recreates Cultural Norms, maps, myths that guide collective interpretations/actions

Figure 2: An Interpersonal Structure Ian Acts Context Context Ian Frames Frank Frames Model Model Frank Acts

Figure 3: An Intervention Continuum Engaging A B Naming A B Bypassing Engage patterns that limit learning to surface and redesign the structures that maintain them. Name those patterns that limit learning without engaging the structures that maintain them. Broaden and deepen learning without naming the patterns or structures that limit learning.

Figure 4: Staging Change Stage 1: Surfacing Stage 2: Transforming Stage 3: Integrating