DELIVERING SHAREPOINT AS A SERVICE Anders B. Skjønaa Strategy, Architecture and Governance guy @skjoenaa

Agenda Understanding SharePoint platform complexity DELIVERING SHAREPOINT AS A SERVICE Agenda Understanding SharePoint platform complexity Repositioning SharePoint as a service platform Building the Service Definition for SharePoint The SharePoint Service Roadmap Organizing around the SharePoint Service SharePoint Service Governance SESSION ABSTRACT As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

Repositioning as a service DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What are our goal with this? Support the business in the best possible way Create a strategy for the entire SharePoint service Divide SharePoint into solutions business users can relate to Establish a common communication platform Strengthen SharePoint ROI (Return On Investment) Drive adoption of the solutions offered on SharePoint Standardize ALL solutions and ALL processes Automate when possible …AND…

Repositioning as a service DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What are our goal with this? Enable the ability to plan ahead Create 24-36 months roadmap for everything SharePoint Embrace the complexity of the technology Use a standard solution catalogue to create a clear scope

Repositioning as a service DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What are our goal with this? Enable the ability to plan ahead Create 24-36 months roadmap for everything SharePoint Embrace the complexity of the technology Use a standard solution catalogue to create a clear scope

Repositioning as a service DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What is a Service? Something that is well defined and described Something you can communicate clearly to your customers (the business) Something you can give a price tag Something you can deliver, manage and control Something you customers can order from you

Understanding SharePoint complexity DELIVERING SHAREPOINT AS A SERVICE Understanding SharePoint complexity Intranet Enterprise Social Extranet MySite Public Website Communities Project sites Business Intelligence Collaboration sites Search Portal HR Self-service … Business Applications Enterprise Search PerformancePoint Managed Metadata Secure Store Profile Import State Service Development Visio Graphics Services Branding App Store Access Services Workflow Management Excel Service Testing … Platform Services & Processes Infrastructure SharePoint Online Databases Office 365 Networking On-premise farms Capacity Management Backup Failover Deployment … Infrastructure & IT < 16:30

Repositioning as a service DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service 1. Service Foundation - Build your SharePoint strategy - Establish and educate the delivery organization - Start strategic communication with business 2. Service Catalogue - What are you delivering? (not SharePoint!) - Service Catalogue of standard services - Service options - Pricing / Cost recovery - Prepare a Service roadmap for SharePoint 3. Solution marketplace - Communicate / market your service offerings - Market yourself as the best provider of services to your business - Prepare for “competition” 4. Manage and deliver - Standardize - Automate - Govern - Evolve Build new services, be proactive and stay ahead

Partner / extranet collaboration sites DELIVERING SHAREPOINT AS A SERVICE Building your Service definition What solution FOUNDATION are you building on SharePoint? Here’s a pretty common example… MySite Teamsites Application sites Intranet portals Partner / extranet collaboration sites Public websites 1 site per user Storage Quota Site provisioning User Profile data Customization & maintenance Social Same solution for all Mass production Storage Quota Site provisioning Standard solutions App Store Social Site templates Leveled SLA Apps Limited production Isolated infrastr. Storage Quota Request / Approval Custom code Release Management Apps Few sites Web application Branding Apps WCMS Content Staging & governance Custom functionality using SharePoint Apps Limited production Isolated infrastr. Storage Quota “X-User” Management Content governance Same base solution for all Few sites Isolated infrastr. Web application Branding / WCMS High availability Content staging & governance Limited custom functionality SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS

Partner / extranet collaboration sites DELIVERING SHAREPOINT AS A SERVICE Building your Service Catalogue What solutions can customer get from you? Again – this is an example… Service Foundation MySite Teamsites Application sites Intranet portals Partner / extranet collaboration sites Public websites Service Catalogue Social Personal Storage Tasks … Project site Team Collab Site Campaign planning site … Customized Application sites / Apps Small Medium Large Small Large External project site Partner Collaboration site Strategic Customer Service site Public Communication / Digital Experience Included in Service Part of standard service Training Services Self provisioning tool Training Service Offered on Request (RFC) Advisory & Training Service Onboarding Process Governance Framework Advisory & Training Services Onboarding Offered on Request (RFC) Information Governance (automated) Offered on Request (RFC) Governance Framework Advisory & Training

The SharePoint Service Roadmap DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap A plan for the future… We need a roadmap to… …understand what services and functionality can be offered at what time …be able to scale resources in the service delivery team …be proactive in budget planning (short term vs. long term planning?) …be able to make important prioritization along the way The SharePoint Service Roadmap should include; Development and launch of new managed services Infrastructure updates High level business plans High level cost and resource estimations Mapped to the governance framework implemented Business Applications Managed Processes Platform Services

The SharePoint Service Roadmap DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap 2013 2014 2015 BUSINESS APPLICATIONS MANAGED PROCESSES PLATFORM SERVICES

Organizing around the SharePoint Service DELIVERING SHAREPOINT AS A SERVICE Organizing around the SharePoint Service Who BUSINESS USERS “Buy” well defined services from “a vendor” (SharePoint Service Delivery) ARCHITECTURE & SERVICE ADVISORY Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers SHAREPOINT SERVICE DELIVERY Maintain the technology platform and deliver a catalogue of relevant services (solutions) to “customers” – the business

QUESTIONS? Summary REPOSITIONING AS A SERVICE DELIVERING SHAREPOINT AS A SERVICE Summary REPOSITIONING AS A SERVICE BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP ESTABLISHING A SERVICE DELIVERY ORGANIZATION DRIVE PROGRESSIVE GOVERNANCE QUESTIONS? Anders B. Skjønaa LinkedIn: linkedin.com/in/skjoenaa Twitter: @skjoenaa Blog: sharepointpeople.wordpress.com