Patient Safety Hotline 352-538-2635 Shands has a 24-hour 7 day a week Patient Safety Hotline for staff and physicians to report serious patient safety events. Call 352-538-2635 or call the Shands operator and ask for the “Patient Safety Hotline.” Risk Managers staff the 24-hour hotline to assist with the management and reporting of any serious safety event. The Risk Managers will assist and provide guidance including: Accessing chain of command; Communication with patients and families; Sequestering equipment; Best actions to take to minimize harm to the patient; Documentation of the event and Entering a PSR.