Shell – Bringing global business closer together with IBM and SAP IBM Sales and Distribution Chemicals & Petroleum Shell – Bringing global business closer together with IBM and SAP Photographic Services, Shell International Limited Improved efficiency for global processes with a shared services platform New insight into worldwide operations helps target new business opportunities The transformation: Multiple operational processes at global petrochemicals giant Shell caused relative inefficiency. By standardizing business processes, using SAP software, IBM Global Business Services and IBM technologies, Shell now presents a unified face to customers, maximizes economies of scale, and gains significant competitive advantage. Reduced complexity with standardized and consolidated processes and systems Client Name: Shell Case study Link: http://www.ibm.com/common/ssi/cgi- bin/ssialias?subtype=AB&infotype=PM&appname=SNDE_SP_SP_GBEN&htmlfid=SPC 03496GBEN&attachment=SPC03496GBEN.PDF Pull Quote: "The global SAP implementation is an investment that will add value for our customers." —Jan Boll, Vice President and Chief Information Officer, Shell Downstream Company Background: The Shell group of energy and petrochemicals companies employs around 92,000 people in more than 70 countries and territories. The group produces 3.2 million barrels of oil equivalent every day, runs more than 30 refineries and chemicals plants, and generates revenues of around $450 billion. Solution components: Applications SAP ERP, SAP SEM, SAP Advanced Planning and Optimization, SAP Customer Relationship Management, SAP HANA Services IBM® Global Business Services® Business challenge: Petrochemicals giant Shell wanted to present a single face to customers, gain an integrated view of operations, and maximize economies of scale. How could Shell create such a globally integrated enterprise? The benefit: Hundreds of millions of dollars in cost savings; enabled efficiency gains in global processes; created a shared, standardized experience for all Shell’s customers; provides the basis for advanced customer insight. Solution components " The advantage of working with IBM Global Business Services is that it can mobilize resources fast, in quantity and quality. If at certain stages you need extra resources, IBM can find them." —Jan Boll, Vice President and Chief Information Officer, Shell Downstream Applications SAP ERP, SAP SEM, SAP APO, SAP CRM, SAP HANA, SAP Business Analytics, SAP Mobile solutions Services IBM® Global Business Services® SPP03229-GBEN-00 1