e-repository for External Interfaces Web-App Launch: e-repository for External Interfaces Brief Presentation to MD

Seamless information exchange MoP MoEF MOC CEA AAI Central Senior Management Projects Advocacy Environment T&D Site Operating Stations Seamless information exchange Multiple teams visiting the same department. Team need to be aware of the discussions as both represent Tata Power. Team to be aware of all the previous discussions on the issue being discussed. Energy Dept. Land Dept Industry Development Corp. SPCB/WRD CMO State Better relationship with the external stakeholders. Unique information repository for all external interfaces. An online platform to record interactions with Govt. officials. Odisha Jharkhand Maharastra

How will the application help? Better relationship with the external stakeholders. Unique information repository for all external interfaces. An online platform to record interactions with Govt. officials. Internal Perspective Seamless information exchange at an Organisational Level. Serve as a record centre of all meetings across locations. External Perspective Capability of every employee to discuss recently discussed topic/issue with Govt. officials. Detailed profile of govt. officials helps in developing a personal touch during discussions. Support from a peer who already has a good rapport with the concerned official will be an added advantage.

Application Brief Link to the portal – Access can be given to any employee across the company A “Unique ID” for each Govt. official with personal details will be developed, with the option of updating the same by the user. The proceedings of every meeting with a Govt. official can be updated in the system with agenda and outcome. The interactions held with the Govt. official will be accessible across the portal. This would be helpful for other users going to have subsequent meetings with the same official. The portal has been made user-friendly with the “Search” option. Project wise issues can be searched. Link to the portal – https://dms.tatapower.com/Customer_Contact_Management/signin.jsp

Introduction to Stakeholder Contact Cascade Management 2

Table of Contents Brief Introduction Focus and Purpose Primary Features Major Users A Live Demo Challenges faced Future prospects Feedback and Suggestions 2

A Brief Introduction to the system.... A better relationship with the external stakeholders. A unique information repository for all external interfaces. An online platform accessible to all employees of Tata Power interacting with Govt. officials. This portal is in line with the CRM (Customer Relationship Management) model. 3

Main Focus & Purpose... Internal Perspective External Perspective “Seamless information exchange” at an Organisational Level. “Enrich the employees” with the required information on various issues. Serve as a “record centre” for all employees across locations. Increased capability of “every” employee to talk on any recently discussed topic/issue with the same govt. official. “Detailed profile” of govt. officials helps in creating interest during discussions. “Support from a peer” who already has a good rapport with the concerned official will be an added advantage.

Primary Features of the Portal... All the employees across the company can use it, provided they get the required access. A “Unique ID” for each Govt. official with personal details will be developed, with the option of updating by the user. The proceedings of every meeting with a Govt. official can be updated in the system with the agenda and outcome. The interactions held with the Govt. official will be accessible across the portal. This would be helpful for employees going to have subsequent meetings with the same official. The portal has been made more user-friendly by the “Search” option. We can search for a Govt. official if we know any of the given six parameters.

Major Users of the Portal... Any employee with granted access by admin is a user of the portal. Access can be broadly classified into three categories :- 1. User Create/Update/View Meeting of Accessible region. Add/Update/View Profile of Accessible region 2. Admin View Meeting of All regions View profile of All regions 3. Super User All access for troubleshooting till completion of implementation phase. Note:- Presently three users have been identified from each region like Centre, Jharkhand, Odisha & Maharashtra

A Live Demo of the Portal... The portal has six modules:- Home Screen My Meetings Add Meetings View Profile Add/Update profile Search Link to the portal – https://dms.tatapower.com/Customer_Contact_Management/signin.jsp Link to the portal from Sangam – https://sangam.tatapower.com/irj/portal

Home Screen

Add Meetings

View Profiles

Add Profiles

Challenges faced.. Various opinions and suggestions regarding the final template of the portal. Overcoming IT issues which were faced while migration of the portal from dummy server to production server. Mitigating risks for a secured environment based on which access privileges were granted. This is still being worked upon for further improvisation. Profile management access as Super User to reduce the stress on the IT Department.

Future Prospects... 3 months down the line-- Official launch of the system by next month. Provision of access across different Departments and Functions. Awareness among employees regarding the importance of this portal. 6 months down the line-- Mapping an offline document to the system which would facilitate meeting updates in offline mode as well. Notification of upcoming meetings in the Home Screen so that any other outstanding issues/concerns with the same official can be brought up. One year down the line-- Mobile and Tab applications for the portal. Global launch of the portal at the Tata Group level.

Thank You