Report from a plain language project

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Presentation transcript:

Report from a plain language project Clearer language, greater efficiency and effectiveness 17 – 20 September Report from a plain language project © Karsten Pedersen, Roskilde University Dublin l September 19

The project Municipality of Stevns The pilot project The pilot group

The academic project Researcher’s role Methodologies at work Interviews Observation Reception analysis Questionnaire

The Findings Municipality of Stevns Academic findings

Integration of legal information in the process Discussion of what to do took place in the project group Then the letters were re-written Then the project group coordinated word choices etc. And finally the legal department was called in.

Integration of legal information in the letters In the body text: Plan language versions of legal information In appendices: Extracts legal documents Links to entire legal documents

First conclusions Ownership in the organisation Ownership in the group working with the letters Acceptance of letters in the receiver group Legal department must be integrated in the process In order to ensure the legal view in the process, rather than as an add-on

Closing slide Dr. Karsten Pedersen Roskilde University kape@ruc.dk +4546743817