Introduction for University Staff CiCS welcomes you to the University of Sheffield Intro 01/04/2017 Allan Wright © The University of Sheffield

Who are CiCS and what do we do? 2 Who are CiCS and what do we do? CiCS provides computing, information, IT and Business services to staff and students at the University of Sheffield Staff Booklet 01/04/2017 Allan Wright © The University of Sheffield

Services Provided 3 Login via Muse Ucard University computers Software Email Training Managing your account Telephones Helpdesk Room bookings University print service 01/04/2017 Allan Wright © The University of Sheffield

Ucard Is your ID Is a library card Is a Student union card 4 Ucard Is your ID Is a library card Is a Student union card If you lose your Ucard Your Ucard determines access control Also a discount card for shops and travel Your image must be clear on your Ucard 01/04/2017 Allan Wright © The University of Sheffield Back

Using University Computers 5 Using University Computers Managed windows 7 trial running now Managed XP - Windows 7 Stand-Alone PC 01/04/2017 Allan Wright © The University of Sheffield Back

6 Software There is a list of all software available on the managed desktop here: http://www.shef.ac.uk/cics/desktop/software.html An unmanaged PC or MAC needs to have software installed either by you or with the help of your departmental technician. For information on purchasing software see this link: http://www.shef.ac.uk/cics/software Other specialist software is available to departments. 01/04/2017 Allan Wright © The University of Sheffield Next

Software http://www.shef.ac.uk/cics/office2007 CiCS supports Microsoft Office 2007 applications for PCs and 2008 for Macs. The following web pages detail the installation process, new features and the support available for staff: http://www.shef.ac.uk/cics/office2007 http://www.shef.ac.uk/cics/office2008/mac Other specialist software is available to departments. Microsoft Office 2010 for PCs and 2011 for Macs are also available for purchase from CiCS via SAP for within a department or under the “work at home” scheme for individual staff members. 01/04/2017 Allan Wright © The University of Sheffield Back

Email via Muse 8 7 gig storage You may use Thunderbird Or MacMail 01/04/2017 Allan Wright © The University of Sheffield

Email via Thunderbird 9 7 gig storage You may use Thunderbird Or MacMail 01/04/2017 Allan Wright © The University of Sheffield

Email via MacMail 10 Back 25 gig storage You may use Thunderbird Or MacMail 01/04/2017 Allan Wright © The University of Sheffield Back

There are two types of training 11 There are two types of training LMS Training CiCS User Guides 01/04/2017 Allan Wright © The University of Sheffield Back

Managing Your Account Change or synchronise your password 12 Managing Your Account Change or synchronise your password Request a RATS password Display account information https://www.shef.ac.uk/cics/password Try to remove the virus yourself with the software provided If you cannot remove it yourself 01/04/2017 Allan Wright © The University of Sheffield Back

13 Telephones CiCS provides the infrastructure for the Sheffield University telephone system For information on telephone user guides, internal directory and your TLO see the link below http://www.shef.ac.uk/cics/phones 01/04/2017 Allan Wright © The University of Sheffield Back

Helpdesk The Helpdesk provides assistance to all users of the University’s computing facilities and should be the second point of contact for all IT queries, after departmental technicians. Telephone 21111 or go to the self service page: http://www.shef.ac.uk/cics/selfservice You can also follow us on Twitter for all service updates. 01/04/2017 Allan Wright © The University of Sheffield Back

15 Helpdesk/Support CiCS provides several web pages of support for various difficulties you may experience 01/04/2017 Allan Wright © The University of Sheffield Back

Book rooms across campus for meetings 16 Room Booking Book rooms across campus for meetings 01/04/2017 Allan Wright © The University of Sheffield Back

University Print Service 17 University Print Service Provide a printing and binding service to all departments and individuals associated with the university 01/04/2017 Allan Wright © The University of Sheffield Next

Service Status Page Shows on-going and planned work across campus 18 01/04/2017 Allan Wright © The University of Sheffield Next

19 AV Services 01/04/2017 Allan Wright © The University of Sheffield Next

Self Service & Live Support 20 Self Service & Live Support www.shef.ac.uk/cics/support Self Service Service Status Knowledgebase Login SSiD Tab Self Service 01/04/2017 Allan Wright © The University of Sheffield Next

Drop-in Service Staff faulty computers Hardware and software 21 Drop-in Service Staff faulty computers Hardware and software Account problems 01/04/2017 Allan Wright © The University of Sheffield Next

22 CiCS Workshop CiCS provides a repair service for staff University equipment. Opening hours are 9am until 5pm. There is a collection and delivery service for University machines only. Contact 23065 or 0114 2223065 on external telephones for further details. 01/04/2017 Allan Wright © The University of Sheffield Next

23 MyChat MyChat WAS an authenticated instant messaging system. It let University members have real-time, online conversations and conferences. Staff can now use Google Chat for instant messaging and video conferences. Google Chat Once you have logged in:- Various tabs giving access to different services 01/04/2017 Allan Wright © The University of Sheffield Next

uSpace Collaborative working area for: Projects Ideas Documents 24 uSpace Collaborative working area for: Projects Ideas Documents Sharing with colleagues. Course module list 01/04/2017 Allan Wright © The University of Sheffield Next

Groups 25 Next Telephone: 21111 Email: Helpdesk@sheffield.ac.uk Dropin: The computing Centre 01/04/2017 Allan Wright © The University of Sheffield Next

What happens when you leave the University? There are a number of things that will happen should you leave your employment with the university. Your access to all services with come to an end. Ownership of any documents or services you created or have responsibility for should be transferred to another colleague or a generic account. Your ucard will become inactive on the end of your period of service. Accounts will remain active for 2 weeks (2+4). An email will be sent after 2 weeks to inform you of account suspension. 4 weeks from the date of the email your account will be deleted and all data will be lost. If any of this data is personal to you it should be transferred to a private account outside the university domain. All data must be transferred before the 6 week period is reached. Upon leaving the university Moving to another department 01/04/2017 Allan Wright © The University of Sheffield