Leader Learning Agenda Driving Leader Development for Humana’s Future 2017/2018

Shaping Leaders of the Future Intellectually Curious. Continuously engaged in learning what’s new Visionary. Sees around corners and thinks three steps ahead of everyone else Achieves Results.  Applies the requisite skills and tools to execute and implement solutions Insights Driven. Understands and acts all types of analytics, particularly moving from data reporting/monitoring to predictive analytics Digitally Savvy. Leverages web-based, mobile and other technologies to optimize productivity and simplify experience Future Leader Attributes Strategic Execution Experts. Delivers near term results while positioning us for future growth Quality Promoters and Analysts. Emphasizes consumer experience and clinical outcomes Culture Shapers. Models values and leads the change necessary to execute the strategy…personal accountability, collaboration, candor and empowerment

Our Leadership Development Building Blocks Learn on the Field Shape Mindset Grow Leaders Ensure Sustainability Leverage context and strategic planning process to architect learning that parallels our strategy Share stories about topics and concepts that matter to the business and ensure future relevance of our leaders Provide immersive experiences designed to accelerate capabilities, language, tools and processes Offer on-demand, performance support resources and self serve experiences accessible to all leaders. Build into routines and measure Create Roadmap Inspire Curiosity Build Capability Drive Scale Bruce opens with Inspiring Curiosity and Challenging Leaders to Engage Expose people to “just enough” Analytics content Give them a sample of Analytics tools/foundation Experiential Activity Goal is to make an impact like many felt after Broken Squares in Culture Workshop Profound Experience to drive home the importance of Analytics in our Decision-making Expecting our leaders to ask the right questions Possible Examples ROI on a Program, STARS, 3

Humana DigitalFIRST – Just the Tip of the Iceberg Just a piece. The Humana DigitalFIRST Experience is part of a larger Executive Development Program called the Leader Learning Agenda. Changing the mindset. Program is designed to shape leader behaviors of the future. An integrated learning journey. Agenda combines a range of experiences that span key themes, modules and modalities. Just getting started. Digital is one theme of the overall program with two cohorts completed of pilot experience. Laying the ground work. We are using the initial experience to build digital knowledge, context for its use and help leaders learn what is needed to lead with a digital first mindset. The Humana DigitalFIRST Experience The Leader Learning Agenda Culture Digital Analytics Strategic Mindset Stakeholder Perspective

Humana DigitalFIRST – Using Digital to Teach Digital From To Learning Objectives Develop approaches to effectively lead teams through digital change (e.g., digital transformation) where all embrace digital as both a tool and mindset Lack a clear understanding of what digital tools are at his/her disposable to lead change Confidently turn to digital solutions as options to address challenges and enhance product / service delivery Unsure of digital resources available and is unable to identify digital needs for his/her business Inherently curious about digital trends and able to ask the right questions; understand what resources are available and when to use them Create digital culture that facilitates access to existing resources and helps leaders ask the right questions Focus on more traditional means of doing business, not stopping execution to raise questions Welcome innovation and see digital capabilities as key component of “looking around corners” Champion innovation within the organization by capitalizing on digital capabilities across the business and encouraging open mindsets