Sharp All-In-One FAQ’s Introducing the NEW Sharp All-in-One! Sharp All-In-One FAQ’s 1 1

Frequently Asked Questions How do I send an email to more than one person from the All-in-One machine? A. Since the Sharp All-in-One machine does not provide a record of sent emails, we recommend that a Sales Associate send a scanned document to themselves to their own email address. The Associate can then forward that email to multiple recipients.

Frequently Asked Questions If an email address is added manually “on the fly” to scan to email, will it be saved to the Address Book? A. No. The email entered manually at the time of sending is not saved to the Address Book. To save email addresses into the Address Book, please see your processing manager.

Frequently Asked Questions Does the Sharp All-in-One machine print in color? Yes, The Sharp All-in-One print and copy in color. It does, however, scan to eMail in color.

Frequently Asked Questions How do you scan in color? When you are in the Scan tab screen: click on the “Color Mode” button and then click “OK” click “Full Color” and then click “OK” Then proceed to the Address Book to select your recipient and send the scanned document

Frequently Asked Questions When scanning to email documents to a client on the all-in-one machine, when the client received them, they were shrunk down to about half the original size… is this something we can fix from our end or is it something on the receiver’s end? When feeding documents into the machine for scanning to email, you feed them face-up in “book-style” in the direction the document was intended to be read for letter-sized paper. For legal-sized documents or larger, you place them sideways with landscape orientation. If you are scanning mixed sized documents together (some legal-sized, some-letter sized), feed them sideways with landscape orientation. Please see the next slide for a visual.

Frequently Asked Questions The document should remain in the same direction it was intended to be read when placed in the feeder for letter-sized documents you are scanning. When emailing documents to a client on the all-in-one machine, when the client received them, they were shrunk down to about half the original size… is this something we can fix from our end or is it something on the receiver’s end? When feeding documents into the machine for emailing, you must feed them face-up in “book-style” in the direction the document was intended to be read. If the documents are placed sideways, they may be reduced in size or rotated when emailing. Turn the documents sideways in landscape orientation : When faxing When scanning documents larger than letter-sized When scanning a group of documents of mixed-sizes

Frequently Asked Questions Can the All-in-One machine multi-task? Can someone scan to fax or email while it is printing or copying? A. Yes. The All-in-One can be used to fax or scan while it is printing or faxing.

Frequently Asked Questions Can Sales Associates see documents scanned by other Sales Associates? A. No. Nobody has the ability to see previously scanned documents.

Frequently Asked Questions Is there a way to have emails sent from the All-in-One machine indicate the name of the Sales Associate sending the email, rather than the name of the Office? A. The way that our network is structured only allows for the name of the Office to appear as the sender of emails sent from the All-in-One machine. We recommend scanned documents to be sent to the Associate’s own email and then forwarded to additional recipients. In this way, all recipients know the true sender of the email. This also allows for the Associate to send the email to multiple recipients and retain a record of the sent email.

Frequently Asked Questions Q. Can a folder be setup in the All-in-One machine for each Sales Associate to scan and save documents to? A. The All-in-One machine does allow for folders, however, we recommend the destination a document is scanned to be either to the Associate’s own email or to their own thumb drive to best ensure that documents are easily retrievable.

Frequently Asked Questions Q. Can we scan documents larger than legal or letter-sized? i.e. blue prints. Oversized documents such as blue prints can be image reduced first via the copier, and then scanned.