MAINTAINING SERVICE AND MORALE DURING TRANSITIONS Margie Navarre Saaf Borrower Services Manager Madison Public Library

PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM) Goodby Dynix, Hello Koha Old ILS - Dynix – 17 years) -New ILS – Koha - approved in 2008.

PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM) Training, Training, and More Training Group training with SCLS staff Checklists Webinars Sandbox

PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM) Communication with Staff (You cant communicate too much) Timelines 4/5/2011 Last day to modify copy records on Dynix 4/5/2011 Last day for Serials checkin on Dynix 4/13/2011 Last date to add, modify and delete patron records 4/14/2011 Last day to circulate on Dynix 4/14/2011 Last day to place holds by staff and patrons on Dynix 4/15/2011-4/16/2011 LINKcat down

PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM) Talking Points Why did we switch? – The old software, which was used for 17 years, is now obsolete and no longer supported – The hardware that the old software was hosted on will reach end of life at the end of June 2011 – Because we're not locked into a single vendor to update and develop the software, open source will allow LINKcat to evolve and grow in ways we could never consider before Why is this upgrade such a big deal? Dont you just install the software? – SCLS is one of the most complex organizations to choose an open source library software system – Moved nearly 3.4 million records from the 41 participating member libraries to the new system

PREPARING FOR A NEW ILS (INTEGRATED LIBRARY SYSTEM) Know Your Staff Embrace Change Emotional Challenges with Change Cognitive Challenges with Change

GO LIVE! Knowledgeable Staff Present or Available by Phone Plenty of Staff Prioritize Tasks Back up Plan Using Humor and Treats to Manage Staff and the Public

KOHA TODAY Not Without Challenges Upgrades Continue Whats Next