Communications Assistant (CA) For NCP500/1000 (CA Pro/CA Basic) Panasonic Communications CO.,LTD.

Outline of CA Pro

All extensions are listed. If the extension name is assigned, it is displayed. But ICD group numbers are not included.

Phone Office Phone Home Send Email Send Chat Phone Mobile Voice Message Web Access More

Presence icons : The absent message has been set The user is logged in The user is logged in, but the auto absent message has been set The user is not logged in Idle Ringing On the phone The presence becomes blank when the extension number is deleted after the installation.

CA can be minimised using the “Minimise/Maximise” button to occupy less of the desktop

Enter number to dial Answer Hang-up Search

Search If “kazu” is entered, the contact name including “kazu” are searched.

The CA icon size can also be toggled using the “Minimise/Maximise” button

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

The general tab displays general information about the highlighted user

The contacts tab allows you to enter additional telephone contact numbers for the user e.g. Mobile home, contact number email etc

Door phone and sensors are also available providing they are present on the system

The Company tab allows you to edit company information for the contact

The popup tab allows you to customise each contact with there own personal image file and ring tone (WAV, MP3 and WMA’s are supported)

It is also possible to enter the URL of a webcam to be popped when a specific customer calls, or to open a web page Memo’s can also be added for reference (these are only readable by the current user)

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

This window allows you to customize the same items as “View and modify contact”.

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

All extensions return.

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

Enter the file name. CSV file is created.

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

Select the .csv file. The format of the .csv file must be same as the exported file form CA.

Clicking on the “More” button allows you to: Pick up the incoming call View and modify contact Add new contact Delete contact Add contact list from PBX extension list Transfer contact list from CSV file Save Contact list to CSV file

Select a user which has an incoming call

Presence can be changed by clicking on the presence Icon

There are 6 function items which can be modified as necessary, it is also possible to create new ones if needed. By selecting “Options” it is possible to change your status when away from your PC for a period of time or when CA is opened and closed The clock of PC is automatically displayed.

By selecting “New Setting”, it is possible to set the new function

Save Function List Function List Name (Max. 16 characters) Absent Message Forward/Do Not Disturb Feature Number Ex.) *7360* Log out ICD Group

By selecting “Modify”, it is possible to modify function list Edit Delete Move Up Move Down

Forward/DND settings are access by clicking on the “Hyperlink” style text Forward/DND settings can then be set as necessary

Selecting “Speed Dial” allows you to: Dial Speed dial number Modify the table of Speed Dial Add the new speed dial number Delete the speed dial number It is possible to search System Speed Dial number by Name or Phone Number

Select and copy a telephone number (CTRL+C) By selecting “Copy & Call”, you can dial a telephone number in a clip board of PC. Hello! Haya Please call me! Phone : +81-3-111-4444 M.Take Select and copy a telephone number (CTRL+C) +81-3-111-4444 Select “Copy & Call” Dial the number which is modified according to the dial modification settings. (Go To - Option - Dial Modification)

Selecting a menu of History, the window of History appears. Incoming missed call

It is possible to select the type of calls.

It is possible to search History by Name or Phone Number

“Call” button allows you to dial the selected call log

If you want to read the memo, click “Memo Open” button.

The highlighted call logs are deleted. If you wish to continue, click “Yes”

Save all data of History to .csv. Enter the file name.

If you wish to add the call log into the contact list. Copy Name and Phone Number

It is possible to add a call log into System Speed Dial If you wish to continue, click “OK”

But the process fails… The required condition is : - The PCMC is not connected to the PBX - 2.7.1 COS Settings Programming Mode Level : PROG **/*# Manager : Enable

The “Option” window allows you to customize the following items. Display Preferences Key Mappings Sounds Voice Mail Dial Modification PBX System Alarm Logon and Security About

It is possible to select : English Spanish French Portuguese German Italian Russian Ukrainian If you need the additional language, please contact PCC sales section.

Minimize application to: Taskbar or System tray

Incoming call pop-up for CA Click here Pop up

Incoming call pop-up for MS Outlook

Enable/Disable You can transfer a call in conversation by operating CA without the transfer button. Enable/Disable Save ICD Group incoming call to history For example, you can make transfer by simply entering a dial number in conversation here.

Re-map key mapping of each function

Personalise ring tones (WAV, MP3 and WMA)

Only CA supports this function. Enable voice mail Automatically start 2-way recording Use Voice Mail Assistant Only CA supports this function. As of 2008 September

The number is modified according to the dial modification settings, when you make an external call from : - Contact list of CA Outlook or a CRM application Copying an external phone number to CA from another application 7 digits : External call (Add CO line access No.) 6 digits : Extension call How to count the digits of characters. 0921234567 : 10 digits +81-123-4567 : 12 digits (CA counts ‘+’ and ‘-’.) Delete the string “(0)” from a copied external phone number For Only External Call

*) CO line access number : 0 For Only External Call *) CO line access number : 0 Input Number Table No. Removed Digits Added Digits Modified Number +81-92-123-4567 1 +8192 (None) 0-123-4567 +81-3-111-4444 2 +81 0-03-111-4444 +44-66-111-4444 3 + 001 0-001-44-66-111-4444 092-111-8888 4 092 None 0-111-8888

If PBX alarm occurs, CA sends an e-mail with PBX error code via your e-mail client software.

Change password Enable/Disable automatic login Enable/Disable automatic minimize

Application information (version changes, bug fixes etc)

Enter Group No. Start paging

Enter Park area No. Retrieve a call from Park area

Max. 10 digits Account No. It is possible to add an account number, when you make the outside call at next time. 1 Set an account number HINT CA decides whether making a call is for outside or inside by : Options – Dial Modification – Minimum digits for public telephone number 2 Make an outside call 3 Finish a call and an account number is added in SMDR

You can dial a telephone number in a clip board of PC. Open the door. Copy & Call You can dial a telephone number in a clip board of PC. Hello! Haya Please call me! Phone : +81-3-111-4444 M.Take Select and copy a telephone number (CTRL+C) +81-3-111-4444 Dial the number which is modified according to the dial modification settings. (Go To - Option - Dial Modification)

Change TRS level from 7 to 1 temporarily. I want to call abroad. TRS Change window appears by clicking “TRS Change” button in conversation with another extension. 1 3 Dial Tone Ext 201 TRS:7 Manager Extension 4 Change TRS level from 7 to 1 temporarily. Make a call abroad 2 TRS Level : 1 - 7 This function is available by the manager extension.

Time Service window allows you to switch Time Service mode of the tenant which own extension belongs to. Selectable Mode: - Lunch - Day - Break - Night The required condition is : - 2.7.1 COS Settings Programming Mode Level : PROG **/*# Manager : Enable

Log in the ICD Group Log in all ICD Group See the status of Wrap Up Control the status of Wrap Up Log out all ICD Group Log out the ICD Group

Change the size of the window

If Wrap-up Timer has been set, this window automatically appears after hang-up. 4.1.1 Extension Settings - Option 8

Extension call Turn on MWL Make a call Outside call Finish a call

Extension call Make a call Send an e-mail with a memo to the address in the contact. Save a text memo.

When the extension is busy... Set call back Set call waiting Make a call The extension setting of the destination is required.

Answer the call Redirect to Voice Mail It is possible to enter a number (max. 32 digits). This menu keeps last 10 dial numbers.

Enter a phone number or double click a contact Transfer the call Pop-up the main window Next Page

The call is answered Calling… Transferring the call is completed. Split the call on consultation hold.

Place the call on hold Exclusive hold does not supported.

Enter a phone number or double click a contact Pop-up the main window Make a conference Next Page

The call is answered Calling… Start conference

Park the call (Automatic) This button allows you to put a call on hold in any idle parking zone. Park the call (Manual) A call can be put on hold into a specified park zone. Enter a park No.

Start recording a message Transfer to VM Enter an extension No. Start recording a message Start 2-way recording Stop 2-way recording The icon is changed.

Send DTMF Send Flash (EFA)

Write Memo Save a text memo. Send an e-mail with a memo to the address in the contact. Hang Up

The red icon means that MWL is turned on or a new message is left in your mailbox.

CA asks the password of your mailbox. Call to VM and reach the menu to record the personal greetings. Voice Mail System To change the no answer greeting, press 1 To change the busy signal greeting, press 2 To change the after hours greeting, press 3 To change the caller ID greeting, press 4 To change the temporary greeting, press 5 It is possible to record the greeting via a phone.

Enter the following information - IP Address - Mailbox Number - Password of Mailbox VMA starts.

Delete a history. Call Back to the highlighted caller.

Other hints of CA Pro

How to activate the function buttons. Modify Contact - Contact tab

How to activate the function buttons. Modify Contact - Popup tab

How to activate the function buttons. Go To - Option – Voice Mail Assign the extension of Voice Mail port

Outline of CA Basic

Request Based, Push and Appear CA Basic CA Pro Presence (Yes) Request Based, Push and Appear Yes Call History 10 1,000 Contact ICD group login/logout No

All presences are gray. Maximum 10 contacts are listed. If you wish to add other contacts, delete a contacts once and add the contact.

If you wish to add other contacts, delete a contact once and add the contact. Add a new contact.

We can check the current status. Click Presence icons : The absent message has been set The user is logged in The user is logged in, but the auto absent message has been set The user is not logged in Idle Ringing On the phone

Maximum 10 call logs are listed.

PA Basic PA Pro There is not the menu of ICD Group function.