Constructive Conflict SOC-PMI March 7, 2015

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Presentation transcript:

Constructive Conflict SOC-PMI March 7, 2015 Jim Czegledi Dr. Jim – The People Skills Guy www.peopleskillsguy.com jim@peopleskillsguy.com

How do you feel about Conflict

What creates Conflict? Conflict happens when 2 people or perspectives try to occupy the same space at the same time. How can you disagree & not be disagreeable?

Meet Mr. Smit

Conflict can be Constructive It can lead to creativity. 1st Perspective Conflict can be Constructive It can lead to creativity.

2nd Perspective Conflict is natural & unavoidable You can’t always resolve it (nor do you want to).

Take conflict seriously, but not personally It may not be about you! 3rd Perspective Take conflict seriously, but not personally It may not be about you!

Don’t personalize it. It may not be what you first think. 4th Perspective Don’t personalize it. It may not be what you first think.

5th Perspective Always have some Conflict. Nip it in the bud. Be conversational before confrontational.

Avoiding. Accommodating. Competing. Compromising. Collaborating. 5 Conflict Approaches Avoiding. Accommodating. Competing. Compromising. Collaborating.

1. Avoiding Pull over and park.

Yielding the right of way. 2. Accommodating Yielding the right of way.

3. Competing Beat them to the spot.

Agree how to go – give & take. 4. Compromising Agree how to go – give & take.

5. Collaborating Finding a new path.

C.A.R.L.

Meet CARL CARL : Communicates Assertively. Attitude is Positive. Responsive & not Reactive. Listens to Learn. Apologize CARL is not unisex. Composite

Communicate Assertiveness Stand up for what you believe and don’t step on anyone’s toes. The 6 C’s of Assertiveness: Clear Concise Confident Considerate Consistent Controlled

Attitude is Positive Attitude is everything. It’s all about perspective. Positive perspective = constructive & helpful.

Responds & Doesn’t React Responding is a choice. Reacting is a reflex.

Listen with eyes, not just your ears. Listens to Learn Listen with eyes, not just your ears. Stephen Lewis at Airport

Listening Skills Feedback. Repeat & Restate. Ask Questions. Paraphrase. Summarise.

POLL Which People Skill do you rate most essential for your work? Positive Attitude Communication Conflict Management Humour Team Work

7 Perspectives of Healthy Humour Laughs with people, not at them. Is not rude, crude or lewd. Bonds people together, and doesn’t put anyone down. Pokes gentle fun at some things you do. Takes what others and you do seriously, & yourself lightly. Opens you to new thinking, relationships & possibilities. Sees the lighter side of life.

Insights

Insights

Constructive Conflict SOC-PMI March 7, 2015 Jim Czegledi Dr. Jim – The People Skills Guy www.peopleskillsguy.com jim@peopleskillsguy.com