Tracking performance John Thorpe, Director 25 June 2013.

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Presentation transcript:

Tracking performance John Thorpe, Director 25 June 2013

Tracking performance Why? How? Inputs Activities/functions Outcomes

From 2012-2013 Tackling tax credits error and fraud

From 2012-2013 Tackling tax credits error and fraud

From 2012-2013 Tackling tax credits error and fraud

2012-2013 Progress in tackling tobacco smuggling

2012-2013 Progress in tackling tobacco smuggling

2012-2013 Progress in tackling tobacco smuggling

Activities and functions Procurement, finance, IT etc assessment models Organisational capability models Activities and outputs

Outcomes Relate to citizen experience Often measurement difficulties Measure status or genuine impact?

Tracking performance Expenditure data Performance data Links from inputs to outcomes Scrutiny capacity Partnerships Committee programme strategy Looking forward

From 2010-2012 The compliance and enforcement programme