NORTH WEST ERN STUDY DAY CHORLEY - SAT 21.01.17 ‘PATIENT EXPERIENCE’ Jo Lishman, NW ERN Chair

House Keeping

Social Media @northwestcsp #patientexperience

Agenda 8.30-9.00AM – Registration & refreshments 9.00-9.10AM – Welcome & introductions 9.10-9.50AM – AGM 9.50-10.30AM – Speaker – David McNally, Head of Experience of Care, NHS Experience 10.30-11.00AM – Speaker –Phil Driver, Extended Scope Physiotherapist (development of patient experience questionnaire) 11.00-11.30AM – Refreshments 11.30-12.30AM – Speaker – Commissioner, East Lancashire Clinical Commissioning Group (ELCCG) 12.00-12.30AM – Speaker –Julie Wright, MMU (“How we should work together- the carers’ perspective”) 12.30-12.45AM – Summary and Close