Listening Ch 6.

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Presentation transcript:

Listening Ch 6

The Importance of Listening Employers want it New tech. has changed the way we listen Valuable skill in other contexts Medical Educational Family 2

The Process of Listening Step 1: Receiving Step 2: Recalling Step 3: Rating Step 4: Responding 3

Cultural Understanding Why We Listen We Listen for: Information Advice To Help Others Pleasure Cultural Understanding 4

Barriers: Why We Don’t Listen Noise Message Overload Message Complexity Lack of Training Preoccupation Selective Listening 5

Talkaholism Pseudolistening Gap Filling Defensive Listening Poor Listening Habits Talkaholism Pseudolistening Gap Filling Defensive Listening 6

Choices for Effective Listening Evaluate your skill Prepare Empathic responses Nonjudgmental feedback “Active Listening” 7

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