Microsoft’s “People Ready” Vision and Directions Steve Vamos Managing Director, Microsoft Australia

Integrity & Honesty Open & Respectful Big Challenges Passion 2/28/2019 11:57 AM Integrity & Honesty Open & Respectful Big Challenges Passion Accountable Self-Critical Great Team Players 2

What is People Ready? Our Motivation Our Vision for Business MGX 2006 2/28/2019 11:57 AM What is People Ready? Our Motivation Our Vision for Business Our Product Proof 4 © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

Knowledge & Relationships Drive Value... Source: Accenture, July 2004

Our Economy Needs To Be People Ready The world has changed – the “connected” age Industrial age systems and approaches are limited Stakeholders have unprecedented visibility Pressure to break down silos Value chain – value shop – value network The population is ageing and the workforce is increasingly constrained Emerging markets pursue knowledge based industries Knowledge is being “retired” Productivity and Innovation Key to sustaining economic growth and prosperity Need to better leverage people and technology

The Productivity Challenge Source: Dr Ken Henry, Treasury Oct 2004

2/28/2019 11:57 AM ““The dollar saving didn’t drive our decision to build this system. It was about the process benefits and giving our staff the opportunity to stop chasing paperwork and concentrate instead on high-value work.” “SharePoint provides the ability to build everything around reusable templates to take the most of our investment of time and effort at each stage.” Linfox needed to automate the paper-based flow of contracts for approval, which was slow and made it difficult to determine the status and location of any particular contract. This was sometimes leading to a loss of credibility with customers. It implemented a workflow system based on Microsoft SharePoint Portal Server 2003 to speed the process of contract approvals and to make the current status of each document readily visible. The contract approval process was reduced from six or eight weeks to two or three days – depending on the availability of people for sign-off. The company now has complete visibility of the process and current status of individual contracts. It also has a more secure environment managed under Active Directory. ““The $100 million project, based on Microsoft's .NET web services platform, is expected to transform the bank's customer-facing environment“ “benchmarking showed the system was capable of handling the transaction processing requirements of a user base of about 30,000 people. The intended number of CommSee users is about 21,000.” The Commonwealth Bank used Microsoft’s Web services and integration platform to deliver its $100 million next generation CRM system, which helps fulfill its mission: “To excel in customer service”. The CommSee environment enables any one of the 21,000 customer-facing employees to have a full view of a customer’s relationship with the bank. The system uses the Windows Server 2003 platform to integrate a myriad mainframe and other systems. CommSee processes over 3 million financial transactions daily. By leveraging the Microsoft platform, the Commonwealth Bank was able to build, integrate and deliver a new mission critical CRM system in approximately 15 months at a fraction of the cost of what the bank’s competitors have spent on trying to build CRM systems – many of which are still yet to go into production on a wide scale. 8 8

Linfox needed to automate the paper-based flow of contracts for approval, which was slow and made it difficult to determine the status and location of any particular contract. This was sometimes leading to a loss of credibility with customers. It implemented a workflow system based on Microsoft SharePoint Portal Server 2003 to speed the process of contract approvals and to make the current status of each document readily visible. The contract approval process was reduced from six or eight weeks to two or three days – depending on the availability of people for sign-off. The company now has complete visibility of the process and current status of individual contracts. It also has a more secure environment managed under Active Directory. ““The dollar saving didn’t drive our decision to build this system. It was about the process benefits and giving our staff the opportunity to stop chasing paperwork and concentrate instead on high-value work.” “SharePoint provides the ability to build everything around reusable templates to take the most of our investment of time and effort at each stage.”

The Commonwealth Bank used Microsoft’s Web services and integration platform to deliver its $100 million next generation CRM system, which helps fulfill its mission: “To excel in customer service”. The CommSee environment enables any one of the 21,000 customer-facing employees to have a full view of a customer’s relationship with the bank. The system uses the Windows Server 2003 platform to integrate a myriad mainframe and other systems. CommSee processes over 3 million financial transactions daily. By leveraging the Microsoft platform, the Commonwealth Bank was able to build, integrate and deliver a new mission critical CRM system in approximately 15 months at a fraction of the cost of what the bank’s competitors have spent on trying to build CRM systems – many of which are still yet to go into production on a wide scale. ““The $100 million project, based on Microsoft's .NET web services platform, is expected to transform the bank's customer-facing environment“ “benchmarking showed the system was capable of handling the transaction processing requirements of a user base of about 30,000 people. The intended number of CommSee users is about 21,000.”

2/28/2019 11:57 AM © 2004 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 11 11