Online Peer Support Jenny Ritchie-Campbell Director, Services Strategy & Innovation Macmillan Cancer Support, London, UK Email: jritchie-campbell@macmillan.org.uk Session code: CTS.2.225-4

Key objectives of service Both help seekers and volunteers feel supported Connections are based on a shared understanding Meaningful and positive connections occur Help seekers wellbeing improves The service is accessible

Help Seekers Volunteers He is being very helpful and making me gradually work through my feelings over the loss of my husband, we have had some very useful (if painful) conversations Her thoughts and feelings are almost identical to mine when I had my diagnosis, so I think that she finds that comforting. People seem so relieved to be able to express their worries, that any further intervention doesn't seem so necessary. Just knowing there is someone who understands means much more than you could imagine.