SO WHERE ARE WE GOING NEXT?

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Presentation transcript:

SO WHERE ARE WE GOING NEXT?

A lot done…

Animation

Widgets

Member activity reports

E-learning

Subscriber blogs

Helpful responses

A lot still to do…

Support and follow

Accessibility

Picture feedback?

But this isn’t really about technology…

Changing culture in the NHS

9 levels of online engagement The absence of fear 8 Everyday Patient Opinion 7 Widening staff involvement as active participants 6 Widening staff involvement as recipients 5 Initial commitment 4 Engagement 3 Acceptance 2 Controlling or organisation-centric 1 1 Resistance or defensiveness

Berwick Report, August 2013 “Hear the patient voice at every level – even when that voice is a whisper”

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