Prepared and Presented By:- Abhishek Rautela SEPG Process Areas Prepared and Presented By:- Abhishek Rautela For Internal use only .

QMS Overview ~NST 15 9

Structure of QMS Quality Manual: Map against ISO9001-2008 and CMMI level 3 concepts Summary of the entire system Policies and Procedures: Quality Policy Antivirus Policy Transport Policy Processes: The QMS of NST consists of 15 processes in compliance with the ISO 9001:2008 standards and CMMI Guidelines and Checklists: Various Guidelines and checklist are used for complying with the defined processes and assure quality in the delivered product Templates: The QMS of NST has various templates for providing quality in work at various phases of the project’s lifecycle

OPD & OPF Organizational Process Development and Improvement Process is to facilitate in developing new processes, identification of process improvements based on periodic review of the deployed Quality Management System and resolve any issues of development or implementation of QMS. Reference Process(QMS) :Organizational Process Focus and Definition. Reference Guidelines: SEPG Guidelines Key Players\Group: SEPG Group.

OPD & OPF Process Start Stop SEPG Roles & Responsibilities: Entry Criteria : 1. Periodic Review of quality management system 2. Process Change request SEPG Roles & Responsibilities: Process identification and definition Process deployment and process training Process Improvement Process Reviews through SEPG meetings. Tasks: Organizational Quality Assurance Plan . Process Assessments. Handling change requests for QMS Documentation Review of Project level tailored processes Training of Process Improvement Pilots and To institutionalize Best practices. Output: Assessed and Base lined QMS Processes ,Guidelines & Templates Updated QA Plan. Stop

Training Training is a critical element of any strategy.  Training is necessary for employees, supervisors and staff members. Training is a process whereby an individual acquires job-related skills and knowledge. It is very important at every stage starting from the induction, getting the employees trained on new higher technology, enhancing their skills towards handling complex tasks and Increasing employee motivation and loyalty to the business Reference Process (QMS):-Training Process Key Players\Group:-SEPG ,Project Managers ,Training Manager.

Training Process Start Stop Roles & Responsibilities: Sr. Management Entry Criteria : 1.New Employees 2.New Technology , 3.Client Need 4. Improvement , 5. Organizational Change, 6.Others Roles & Responsibilities: Sr. Management HR/ Training Manager Project Manager\Technical Manager Tasks Identification of training needs Planning\Execution Feedbacks / Evaluation Output Training Plans Feedback forms Skillset Updation Stop

PPQA The purpose of the QA process is to ensure that the products and processes conform to specialized requirements, established plans, standards and procedures . Reference Process(QMS) :Quality Assurance Key Players\Group: QA Group, SEPG and CM group.

PPQA Process Start Stop Roles & Responsibilities: Entry Criteria: 1. Documented project plans and processes 2. Commitment to QA as per ISO 9001:2008standards 3. QA Lead has been trained in the QA Process Tasks: .Establish and select QA organization or function Establish and maintain the plan for the QA Process Create and maintain QA procedures and checklists Resource and perform QA as described in the Plan Identify and select QA training Conduct Audits Monitor and control the QA Process Objectively evaluate the QA Process Collect improvement information Roles & Responsibilities: QA:Monitors that QA Group implements this function. SEPG: Senior Management: periodically reviews SEPG: Maintenance and improvement of the Engineering and PM processes Output: Results of reviews, product evaluations, and process audits. NC Report. Metric Report. Stop

Conclusion Thank You