Enhancing life-long learning, teaching and research through information resources and services Thursday, 28 February 2019Thursday, 28 February 2019

The Responsibility of Professionals Raising Standards: The Responsibility of Professionals Sue McKnight Director, Libraries and Knowledge Resources Nottingham Trent University NAG Annual Conference September2008, Norwich Thursday, 28 February 2019Thursday, 28 February 2019

Overview of Presentation The Context in which We Work Which Standards Whose Responsibility My Challenge to You Thursday, 28 February 2019Thursday, 28 February 2019

… Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries … Thursday, 28 February 2019Thursday, 28 February 2019

… Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries … Hernon and Altman (1998) “Assessing Service Quality” Thursday, 28 February 2019Thursday, 28 February 2019

… Librarians are trying to cope with fast-paced technological change, shrinking budgets, massive reorganisation, downsizing, and depressing predictions about the future of libraries … NOTHING HAS CHANGED!!!! Hernon and Altman (1998) “Assessing Service Quality” Thursday, 28 February 2019Thursday, 28 February 2019

The Context in which We Work … Technological Environment Business Environment Management Environment Political Environment Professional Environment Personal Environment Thursday, 28 February 2019Thursday, 28 February 2019

Library Technologies Online Catalogue Resource Discovery linking systems Federated Searching Single Sign-On and Authentication Institutional repositories Virtual reference Web Pages Online tutorials Research Database Reading list software Inter-Library Loan software Self-service systems RFID Multi function copiers, printers, scanners VLE ePortfolio, CV Builder Discussion Tools (Chat, Messenger, Interactive Whiteboards) Social Tagging EDI and acquisitions EDI for fines, payments Cataloguing and shelf ready Online requesting and ordering Smart Shelves Links – SIS, HR, Finance, Timetabling Email Calendar Thursday, 28 February 2019Thursday, 28 February 2019

Content and Content Format Print Digital Multi-media Internet Resources Books and eBooks Print and eJournals Reference Databases and Resources Learning Objects Thursday, 28 February 2019Thursday, 28 February 2019

STANDARDS What Makes this work? STANDARDS TO COME IN AFTER ‘WHAT Makes this work?’ Thursday, 28 February 2019Thursday, 28 February 2019

Which Standards? FTP EDI FOI DDA LC Shibboleth Metadata AACR2 LOM SCORM Athens Z39.50 Dewey W3C RFID Dublin Core Thursday, 28 February 2019Thursday, 28 February 2019

The Context in which We Work … Technological Change – Rapid; Ongoing The Google Generation + Aging Workforce Social Networking; Always switched on Life Long Learning – Customers and Staff Customer Expectations Evolving Business Models Thursday, 28 February 2019Thursday, 28 February 2019

Management Environment Thursday, 28 February 2019Thursday, 28 February 2019

Pay Attention – this is for everyone… Thursday, 28 February 2019Thursday, 28 February 2019

Stakeholder Expectations Accountability Continuous Improvement Cost Effectiveness Return on Investment Fiduciary Management Audit etc Thursday, 28 February 2019Thursday, 28 February 2019

Environmental Context Legal Compliance Accessibility Copyright Freedom of Information Data Protection Thursday, 28 February 2019Thursday, 28 February 2019

Environmental Context Broadening Scope of Responsibility Managing Stuff Library eStuff Learning Objects Research Data Corporate Data Knowledge & Information Management Thursday, 28 February 2019Thursday, 28 February 2019

Environmental Context Broadening Scope of Responsibility Development and Fund Raising Relationship Management – Customers and Vendors Personalised Profiles and Services Keeping in Touch … Events Blogs RSS feeds Thursday, 28 February 2019Thursday, 28 February 2019

Professional Environment Staff Management - Challenges & Opportunities Change Management Teams versus Silos Partnerships Teamwork with Diverse Professionals Performance Management Recognition and Reward Expectations for Service Availability Industrial Relations Thursday, 28 February 2019Thursday, 28 February 2019

Professional Environment New Skills for New Services License Management Consortia Management Negotiation Skills Exploiting Technology Publicity and Promotion Marketing Teaching and Training Complex Legal Landscape Thursday, 28 February 2019Thursday, 28 February 2019

Into the Future? (Jonathan Harle at libraries@acu.ac.uk) Strategy and Policy Libraries in Teaching and Learning Designing Libraries Information Technology Serving Customers in New Ways Thursday, 28 February 2019Thursday, 28 February 2019

Strategy and Policy Global Challenges National Knowledge Strategies K-12, HE, Research, Business Development Aligning with Institutional Strategy and Policies Learning & Teaching; Research; Information Management; Equity & Diversity; Widening Participation Thursday, 28 February 2019Thursday, 28 February 2019

Strategy and Policy Benchmarking and Comparing Library Services Putting Strategy into Action Service Standards Key Performance Indicators Thursday, 28 February 2019Thursday, 28 February 2019

Libraries in Teaching and Learning New Skills for a New Librarianship Working in the Virtual Learning Environment Co-Teaching and Training Curriculum Development and Evaluation Thursday, 28 February 2019Thursday, 28 February 2019

Designing Libraries New Learning Spaces Virtual Environments Integrating Digital and Traditional Formats Libraries as Social Spaces Refurbishments and New Builds IT Resource Provision Thursday, 28 February 2019Thursday, 28 February 2019

Information Technology Working with the IT Department New Services from technologies and collaborations Scholarly Publishing Institutional Repositories Open Access Budget Implications Change Management Thursday, 28 February 2019Thursday, 28 February 2019

Serving Customers in New Ways Lifelong Learning and Information Literacy Local and Global Information Challenges Who is collecting and managing what? Can it be accessed and exploited? Remote Learners, Readers, Customers Thursday, 28 February 2019Thursday, 28 February 2019

Collection Development Books Journals Web Pages Databases Legacy Collections Off-Air Broadcasts Customer Created Content Thursday, 28 February 2019Thursday, 28 February 2019

Digitisation of Resources Special Collections Do it yourself? Preservation Thursday, 28 February 2019Thursday, 28 February 2019

So what has all this got to do with the theme of the NAG Conference: Raising Standards? Thursday, 28 February 2019Thursday, 28 February 2019

Library Staff Professional Skilled and Knowledgeable Confident Communicators Extraordinaire Customer Focussed Risk Takers continually trying to improve services Thursday, 28 February 2019Thursday, 28 February 2019

Which Standards need to be Raised? Thursday, 28 February 2019Thursday, 28 February 2019

Our Own! Thursday, 28 February 2019Thursday, 28 February 2019

Whose Responsibility? LIS Educators and Curriculum Professional Association(s) CILIP, IFLA etc Employing Institution Library Management OURSELVES Thursday, 28 February 2019Thursday, 28 February 2019

How do we do this? Thursday, 28 February 2019Thursday, 28 February 2019

Be Professional Reflect on Experiences; Read professional literature Take responsibility Suggest & make changes Ask and listen to your customers Make time to improve yourself Be active in your professional association I just come to work It’s not my job I could do it better, but … I know what they need I haven’t got time But it is after work Thursday, 28 February 2019Thursday, 28 February 2019

Be Professional I don’t see any benefit in membership I don’t care what happens I know but I’m not telling I can’t change anything But I’ve been doing it like this for 20 years Change happens from within Set goals; find a mentor Become a mentor; talk to colleagues Try, you’d be surprised Embrace and manage change Thursday, 28 February 2019Thursday, 28 February 2019

Be Professional I don’t know how I am not qualified I’m not confident I’m not supposed to do that It’s their fault Ask someone who does Get qualified Seek help/training that will help Ask for permission or forgiveness Give constructive criticism Thursday, 28 February 2019Thursday, 28 February 2019

Be Professional I don’t have the resources I didn’t know I wasn’t asked to do it It costs money I’m just a librarian I don’t like what is going on Think out of the box; what could I stop doing? Make it your responsibility to keep up to date Ask for new opportunities/training It’s a tax deduction Travel the world We make our own future Thursday, 28 February 2019Thursday, 28 February 2019

I am preaching to the converted … you are here, after all! Thursday, 28 February 2019Thursday, 28 February 2019

We have a responsibility to raise professional standards … and we start with ourselves Thursday, 28 February 2019Thursday, 28 February 2019

Comments and Questions? Thank You! Comments and Questions? Thursday, 28 February 2019Thursday, 28 February 2019