Technology with a difference Presented by Donna Thompson 4th September 2018

What is it? SOL Connect is a remote support digital technology solution that allows us to offer unique face to face support to people we work for and staff through a computer system

How does it work? The software is similar to FaceTime and Skype technologies, where the person can ‘call’ in and see the SOL Connect team member and they can see them. The support is offered remotely for things that may of traditionally have been done by a physical person. The system also links into other technologies that provide safety, wellbeing checks or home automation systems, providing the user with as much control and independence as possible.

Workforce skills needed Frontline Support Staff Had to get used to working in another way, and be comfortable incorporating technology into their daily routines. From ‘clocking in and out on shift’ to responding to alarms that have been activated. Connect Staff How to use their support skills and transfer them to a remote setting How to manage and fix internet faults remotely or talk others through it

Challenges and Barriers Basic computer literacy Confidence with managing internet of things solutions Changing culture and managing change

Positive Outcomes Independence More choice and control Best value/savings/re-investment Staff flexibility and contingency planning Jamie/ John/ Stacey