Communicating For Results Eleventh Edition Communicating For Results Unit 3: Maximizing Communication in the Workplace Chapter 7: Basic Information for All Types of Interviews Chapter 8: The Employment Interview Chapter 9: Small Group Communication and Problem Solving Chapter 10: Participation and Leadership in Teams

Communicating For Results Eleventh Edition Communicating For Results Basic Information for All Types of Interviews 7

Amazon: Real-Life Case Corbis Hiring Practices by “Bar Raiser” Read or describe the real-life case. Answer the questions for Ch. 7: Type of questions asked by “bar raiser” companies and three sample questions? (Pg. 195) What would be good & unacceptable answers to each question? (Pg. 195) List some phone interview questions Amazon might use?

7 Really? “. . . just remember this little detail: you have ‘a search history’—on Google, Bing, or whatever search engine you typically use. That history records everything you’ve ever gone looking for, on the Internet” (pg. 22). To check out what’s there or delete some or all of your search history, go to: — http://google.com/history — https://bing.com/profile/history Bolles, R. N. (2015). What color is your parachute? 2016. Berkeley, CA: Ten Speed Press.

Interviews: Types and Phases

Interview: Types Informational Counseling Employment Interrogation Ten most common types . . . Counseling Employment Exit Grievance Group Informational Interrogation Performance Persuasive Telephone/Skype

Group Interviews: Be prepared for confusion and noise. Are You Ready? Be prepared for confusion and noise. Speak & make eye contact with everyone. Don’t always speak first but show you are listening and involved. Appear confident and in control. Make answers brief, honest, and sincere— stick with them if questioned. Container Store uses group interviews “. . . for a glimpse of how candidates function as part of a team” (Powers, 2004).

Two Group Interviews “Panel” Interview “Board” Interview Bob Daemmrich/The Image Works Boston Globe/Getty Images More interviewees than interviewers More interviewers than interviewees

Informational Interviews Are You Ready? Plan ahead the questions to ask Follow basic interview organization Take only minimal notes Ask follow-up questions Show you are listening Send thank-you note

Two Informational Interviews Information-Giving Information-Seeking AMAJEED/Getty Images Jon Feingersh/lconical/Getty Images Imparting important information Gathering information for future use

Let’s Practice! From the information-seeking questions on In groups, answer the following and share if asked: From the information-seeking questions on pp. 201‒202, pick the three best. 2. Why are they the best? List two other questions you might want to ask if you were researching for a possible job. Information-Seeking Jon Feingersh/lconical/Getty Images Gathering job information

Telephone/Skype Interviews Are You Ready? Always practice ahead using technology. For Skype, remove clutter and turn on plenty of light; look into the camera (not the screen); dress professionally; smile. (See MindTap video). Check out company website. Refer to company by name. Make comments positive, clear, & brief.

Interview: Phases Opening phase Question-response phase Closing phase Successful interviews are well organized . . . Opening phase Question-response phase Closing phase

Interview: Opening Phase Includes the following steps . . . Rapport―to get-to-know each other Orientation—to verify basic information Motivation—to answer questions honestly and avoid false modesty. The initial 1 to 4 minutes of the interview may be the most important of the entire interview (Zunin & Zunin, 1994).

Interview: Question Phase Think of this phase as a “conversation” between friends . . . All participants should carefully prepare; decide what information to seek/what abilities to share. Interviewers should use only lawful questions and a form to rate answers. Interviewees should anticipate questions and possible answers to showcase abilities. Wrong decisions are expensive: To replace an employee can cost 1.5 times a year’s salary (Lamb, et al., 2013).

Interview: Closing Phase A good closing leaves participants feeling excited . . . Summarize major points covered; review skills/abilities as they fit job needs. Allow interviewee to ask questions; if not offered, mention that you have questions. Thank each other for time spent. Include any agreement for follow-up. A warm, friendly smile and handshake leave a good, lasting impression.

Using Questions Effectively

Types of Interview Questions Click to see samples . . . Open-Ended Questions “Tell me about yourself.” “In your own words, evaluate your accomplishments this year.” “Describe for me the ideal boss.” “What social media do you use, why do you use it, and how often do you use it?” (Adapted from Ryan, 2016, p. 57) “Describe a time during your current job when your work was criticized. Tell me how you responded and the outcome of the complaint.” “Why are you leaving our company?” “Tell me about your complaint.” Open-ended questions—allow for any possible answer (but keep answers job-related).

Types of Interview Questions Click to see samples . . . Open-Ended Questions Hypothetical Open Questions Hypothetical open questions—made-up situations about a specific interest; keep answers job-related.

Types of Interview Questions Click to see samples . . . Open-Ended Questions Hypothetical Questions Direct Questions Direct questions—require a short answer or a “yes” or “no” answer.

Types of Interview Questions Click to see samples . . . Open-Ended Questions Hypothetical Questions Direct Questions Closed Questions Closed questions—are multiple choice questions with answer choices included.

Types of Interview Questions (Cont.) Click to see samples . . . Loaded Questions Loaded questions—are trap questions impossible to answer and designed to make you emotional.

Types of Interview Questions (Cont.) Click to see samples . . . Loaded Questions Leading Questions Leading questions—imply the correct answer and are often used to see if the respondent is honest or a “yes person.”

Types of Interview Questions (Cont.) Click to see samples . . . Loaded Questions Leading Questions Third-Person Questions “What does your group think about the latest merger proposal?” “Do the employees in your department think the new raise is fair?” “How do you think management views the service customers receive from your department?” Third-person questions—are phrased involving a third person to make embarrassing or personal questions feel less threatening

Types of Interview Questions (Cont.) Click to see samples . . . Loaded Questions Leading Questions Third-Person Questions Verbal (and Nonverbal) Probes Verbal probes—are used to encourage a longer, more detailed answer.

Interview Question Control Expect the following control from each type question . . .

7 Awareness Check Types of Questions . . . More questions on page 212; see answers in back of book

Let’s Practice! “Tell me about yourself.” In dyads, practice asking and answering the following: “Tell me about yourself.” “What social media do you use and why do you use it?” NOTE: Pretend this is a “real” interview— keep answers to 1 minute; relate answers to the workplace; smile; keep good eye contact; give examples when possible; omit using uh and um. When finished: Rate each other on a scale of 1 (poor) to 5 (Excellent). What improvement is needed? Repeat if time allows.

Basic Interview Organization

Organizing Questions Funnel Sequence—from open to closed

Organizing Questions Funnel Sequence Inverted Funnel Sequence—closed to open

Organizing Questions Funnel Sequence Inverted Funnel Sequence Hourglass Sequence—open-closed-open

Organizing Questions Funnel Sequence Inverted Funnel Sequence Hourglass Sequence Diamond Sequence—closed-open-closed 1. “Whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed) 2. “What makes you say that?” (verbal probe) 3. “Then you feel that Jackson has more experience than Shelton or yourself?” (direct) 4. “In light of your answer, tell me what other qualities you see as important for a project director.” (open-ended) 5. “Describe how well Jackson meets these additional leadership qualities.” (open-ended) 6. “Is there a time when Jackson has not demonstrated these qualities?” (direct) “So, in light of this new information, whom do you recommend as director of the Harrison project—Jackson, Shelton, or yourself?” (closed)

Answering Questions Practice so you can relax and be yourself. Which two of the following are the most valuable? Why? Practice so you can relax and be yourself. If caught off guard, don’t rush answer. If don’t know or remember, say so. Don’t say more than you want to say. Use open-ended questions as chance to present personal skills. Listen carefully.

Answering Questions (Cont.) Which of the following causes real problems for interviewees? Why? When asked direct questions, watch inter-viewer’s face—short/long answers desired? Don’t let closed questions limit your answers. Avoid saying yes or no to loaded questions. Beware of leading questions. Be aware that third-person questions are aimed at getting you to say more.

Polishing Career Skills 7 Polishing Career Skills Test Your knowledge about interview questions Directions: Identify each question below. Is it (A) funnel sequence, (B) Panel, (C) Board, (D) closed, (E) loaded, (F) leading, (G) third-person, (H) a verbal probe, (I) direct/specific, (j) information-seeking, (k) open-ended. ___ 1. Gives interviewers (people interviewing) the most control? ___ 2. Gives interviewees (people being interviewed) the most control? ___ 3. Asks for a yes or no response or a short answer? ___ 4. Used when there are more interviewers than interviewees? ___ 5. Before conducting an actual interview, interviewees should conduct 10 or more of which type? ___ 6. When is it important to speak to more people than just the interviewer? ___ 7. Question that includes multiple-choice answers within the question? ___ 8. Question designed to get an emotional response from the interviewee? ___ 9. A single word or phrase designed to get more information from the interviewee? ___ 10. Begins with an open or hypothetical question and ends with a direct or closed question? ___ 11. Question that makes embarrassing information less threatening for the interviewee? ___ 12. Question that implies the correct answer within the question? See MindTap or page 216 for answers and assessment.

7 The End