Global Technology Services IBM Proactive Support Simplify hardware and software support management using a single source Our understanding of your goals You need to maintain high availability and optimize operations with a limited budget and IT skills A hardware or software failure requiring a lengthy response time would have a major impact on your business You need to streamline technical support processes with a single source for proactive, integrated, customized technical support to avoid downtime You want your IT staff to focus more on strategic projects and goals Our solution IBM Proactive Support covers hardware and software technology from IBM and other strategic vendors Trained specialists familiarize themselves with your individual environment to help them respond more quickly to critical threats around the clock A web portal gives a you personalized view of information and advice about your environment, helping your IT staff spend more time on strategic activities The global network of IBM technical centers provides tools and knowledge databases worldwide MTP03316-USEN-00

Global Technology Services IBM Proactive Support (continued) Simplify hardware and software support management using a single source Our value proposition for **CLIENT** Integrated support for hardware and software from IBM and other key suppliers helps streamline management IBM expertise, including easier access to IBM product development and engineering labs, helps increase efficiency Client advocates help coordinate responses to speed problem identification and resolution A personalized approach helps free your staff to pursue more strategic initiatives Proprietary tools and analytics help proactively identify problems and enhance resiliency and high availability How to move forward Talk to your IBM representative about managing technical support for your individual IT environment. Consult an IBM Business Partner to explore how you can improve availability without investing more in IT resources. Visit ibm.com/services/us/en/it-services/tech-support-and-maintenance-services.html to learn more about Proactive Support from IBM. MTP03316-USEN-00

Global Technology Services IBM Proactive Support (continued) Simplify hardware and software support management using a single source Why choose IBM? IBM offers decades of successful experience supporting IBM and non-IBM technology IBM supplies a global delivery structure with access to labs, technical support centers, skills, parts and vendor alliances Dedicated client advocates provide personalized, proactive support Support remains available worldwide around the clock for critical issues MTP03316-USEN-00

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