Phone: 9534 8700 Fax: 9534 5052 After Hours:137425 email: henclinc@bigpond.net.au Website: www.hennessyclinic.com.au Dr. CHARLES CYNGLER MBBS (Melb) FAchAM (RACP) MGPP (Monash) FAMAS Dr Cyngler graduated in 1975 and commenced practising at the Hennessy Clinic in 1983 He is a specialist in Addiction Medicine, and has a special interest in: Mental Health, Psychotherapy, Family Therapy and Acupuncture SURGERY HOURS Monday 9:00 am-6:00 pm Tuesday 9:00 am-6:00 pm Wednesday 9:00 am-6:00 pm Thursday 9:00 am-6:00 pm Friday 9:00 am-4:15 pm OUR STAFF NURSING: Nano Finch RN RM ACCREDITED NURSE IMMUNISER ACCREDITED CERVICAL SCREEN [PAP TEST] PROVIDER Dr. JOHN ARNOLD MBBS Dr Arnold graduated in 1981 and commenced practicing at the Hennessy Clinic in 1983. He has a special interest in: Preventative Medicine, Minor Surgical Procedures, Paediatrics and Geriatrics. RECEPTION: Maria Frisch Elliot Cyngler Linda Belshaw Christine Moffat Appointments Telephone Access Appointments can be made by ringing 9534 8700. Every effort is made to provide the patients appointments at their preferred times. It is advisable to ring and make an appointment prior to attending, however, our surgery is very accommodating and patients can be seen without a prior appointment in emergency situations. Longer appointments are available on request or where necessary. The doctor can be contacted during surgery hours. If the doctor is unavailable a message will be taken and the patient will be informed when it is likely that the doctor will be able to return their call. In an emergency, the patient will always be able to speak to the doctor. 1 1

ENJOY COMMUNICATION OTHER SERVICES GOOD HEALTH SURGICAL ROUTINE CHECK-UPS VACCINATION PREGNANCY TEST CERVICAL SCREENING [PAP TEST] ACUPUNCTURE ACULASER WOMEN,CHILDREN AND MENS' HEALTH COUNSELLING THERAPEUTIC MICROWAVE EAR WASHOUT MINOR SURGERY REMOVAL OF SKIN LESIONS NAIL SURGERY SPECIAL SERVICES HOME VISITS Management of Substance abuse such as alcohol, heroin and marijuana. Counselling for addictions and other associated behavioural problems Psychotherapy Individual and Family Counselling Home visits are provided in emergencies. For after-hours medical attention please call 137425 YOUR RIGHTS We value your opinion and ask for your feedback. If you have a problem, please let us know immediately. You may also write to us or use our feedback/suggestion box. We strive to continuously improve our services, and take your concerns, suggestions and complaints seriously. If you feel that your complaint is not resolved, you may contact the Health Services Commissioner on 8601 5200 or on Toll free 1800 136 066 The Health Services Commissioner is located on Level 30th Floor, 570 Bourke Street Melbourne. YOUR RECORDS FEES Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times to ensure that this information is only available to authorised members of staff. Fees are payable at the time of the consultation by cash, cheque, Visa, Mastercad, Bankcard, EFTPOS. Medicare EASYCLAIM is available for patients who are registered with Medicare. Bulk-billing is available for patients who hold Health Care, Pension and Veterans’ Affairs Cards. Patients who are referred to specialists and/or X-rays might incur out-of-pocket expenses. COMMUNICATION Please contact your treating doctor for all queries concerning test results. Your treating doctor will return phone queries in between sessions or at the end of the day. Communication from patients can be either via the phone, fax, or email. WE LISTEN TO YOU Thank you for your continuous feedback and suggestions for improvements. We now have: * An Accredited Female Cervical Screen Provider (Pap Test) * Walking Aide Frame OTHER SERVICES ENJOY INDIVIDUAL AND FAMILY COUNSELLING IS PROVIDED BY: DR ZENA BURGESS and MS COLLEEN MURPHY DENTAL GOOD HEALTH Vitaliy Leibovitch – Dental Prosthetist 2