Team Leader name: Date: DUTY MANAGER SIGN OFF  

Please Read: Following a period of training and shadowing with a competent Duty Manager, a Team Leader must be signed off before being scheduled to duty manage a shift on their own. They should first complete this document, which should be marked by the Store Manager. Feedback should be given and recorded where necessary and the Team Leader should only be signed off as a Duty Manager if the Store Manager agrees that they have the required level of skills, knowledge and behaviour to lead the shift safely, effectively and with confidence. This document must be kept on their training file

Knowledge questions: Duty Manager In order to confirm your understanding of the Duty Manager role, please answer the following questions:   Question Store Manager comments 1. List the type of information that you would communicate in a Duty Manager handover? 2. Who in your store hold the following positions? Duty Managers: Personal Licence holders: Health & Safety Rep: 1st Aiders: Designated Premises Supervisor: 3. What would be the process if you were the last member of the management team to leave the building?

Knowledge questions: Duty Manager Store Manager Comments 4. What would you do if there was a fire in the building? Our assembly point is: _________________ 5. What would you do if there was a total power failure? 6. Stores with a flood risk - What would you do if… You were alerted that there was a risk of flooding? If the building was flooded? 1. 11.

Knowledge questions: Duty Manager Store Manager Comments 7. What action would you take if the temperature in the fridge rose above the acceptable critical control point? 8. Explain the process for receiving a delivery of goods in at the Warehouse and the Retail Receiving process 9. What would you do if there was a fault with a piece of IT? 10. What would you do if a visitor e.g. an enforcement officer, wished to have access to the food preparation areas?

Knowledge questions: Duty Manager Store Manager Comments 11. Tick which of the following organisations have the right of entry to carry out an inspection on our premises? Environmental Health The Chamber of Commerce Fire Authority Trading Standards The police Defra Health and Safety Executive 12. How often are Safe & Legal audits completed? What would you do if you identified a risk / concern when completing a S&L audit S&L audits are completed: If I identified a risk / concern I would: 13. A customer is unhappy with service and becomes abusive and aggressive – what would you do?

Knowledge questions: Duty Manager Store Manager Comments 14. What would you do if you suspected a customer of committing a theft? 15. What should you check before handing over cash to a security guard for collection? 16. How would you request a maintenance visit and what information should you supply? 17. How would you respond to an unconfirmed call-out?

Knowledge questions: Duty Manager Store Manager Comments 18. What would you do in the event of a robbery? 19. What would you do if credit cards and debit cards stopped working on the tills? 20. Where are your accident book and first aid kit kept? 21. Complete a site tour with the Store Manager and point out the following: Fire Alarm Panel Electric boards Fridge monitoring panel Electric shut off point Plant room Boiler room Lift motor room Water shut off points Gas shut off points

Knowledge questions: Duty Manager Store Manager Comments Complete a floor-walk with the Store Manager and discuss any actions you would list to positively impact standards, availability, sales and customer service across the store, external and warehouse areas Floor walk observations: Store Manager floor-walk feedback:

Knowledge questions: Duty Manager Store Manager to sign in the appropriate box: * I believe that you have demonstrated that you are competent to complete the Duty Manager role: Store Manager name: Store Manager signature: Team leader name: Team Leader signature: I believe that on this occasion you are not ready to complete a Duty Manager’s role: Store Manager name: Store Manager signature: Team Leader name: Team Leader signature: Please detail here what further development and training is needed and how this will be supported going forward: