Mastering leadership, interpersonal, and team skills

Competing values framework Organizations experience competing values in terms of organizational planning and effectiveness Should they focus on the bottom line? Is cost cutting the most important? What about human resources? **Strict control can compete with creative instincts to innovate

Organizational tensions Flexibility Human relationships, morale Flexibility and innovation Internal Orientation External Orientation Hierarchy, stability, control Productivity, efficiency, the bottom line Control

The most difficult part of being a manager All of these goals are important, and must be balanced Great leaders are effective at balancing each of these The Competing Values framework can distinguish Manager/Leader roles in an organization

Leadership roles Yellow Collaborate Do things together Green Create Do things first Red Control Do things right Blue Compete Do things fast

Yellow – collaborative roles Facilitator – encourages teamwork and cohesiveness, manages conflict Mentor – linked with commitment and morale, helpfulness and approachability, caring and empathy Green – creative roles Innovator -- innovation and adaptation, facilitates change Broker – persuasive, influential, powerful, obtaining external resources Blue – competitive roles Producer – productivity and accomplishment, task-oriented and motivational Director – direction and goal clarity, planning and goal setting, sets objectives/expectations Red – control roles Coordinator – structure, schedules, organizes, coordinates, logistics and housekeeping Monitor – checks on performance, handles paperwork