Unified Communications Round Table An Outlook On…The Future Of The Industry

UC Round Table Participants Panelists Jim Greenway, VP Products & Marketing, U4EA M.Brady Cox, VP, ZEACOM Frank Gartland, VP Products & Technology, iLinc Moderator Mark Ricca, Partner, IntelliCom Analytics

Panel Session Agenda Key Points To Be Addressed Definition Of Unified Communications Market Size & Forecast UC Drivers & Constraints UC Market Trends Key Industry Participants Guidelines For UC Solution Activities: Planning Sourcing Implementation Q&A

UC Profiled UC Defined UC Purpose UC Elements (Typical) An evolving information-technology-based-process that can automate, integrate, simplify, facilitate and improve virtually all forms of communications between people, applications and devices. UC Purpose UC is aimed at optimizing business processes, enhancing human communications, reducing inefficiencies and all forms of latency. UC Elements (Typical) Business Processes: applications, data bases, directories Communications: voice, data, video, VoIP / SIP, CTI Messaging: email, IM, voice-mail, video Conferencing: audio, video, web Collaboration: document & file sharing, web chat Presence: status, preferences User Interface: desktop, mobility, portal, speech Business Rules: permissions, priorities, notifications, etc.

Business Communications Software $9.0 Business Communications Software Product Revenues North America, 2005 - 2012 $8.0 Bundled UC $7.0 Web Conferencing Audio Conferencing $6.0 Unified Messaging $5.0 Voice Messaging Contact Center $4.0 Call Control End User Devices $3.0 Apps Hardware Core Platform Hardware $2.0 $1.0 2005 2006 2007 2008 2009 2010 2011 2012 Source: IntelliCom Market Performance Dashboard