Habit #5 – Seek First to Understand, Then Be Understood (Part 2)

Poor Listening Styles (Review) Spacing out Pretend Listening Selective Listening Word Listening Self-Centered Listening Judging Advising Probing

Genuine Listening

Step #1 of Genuine Listening Listen with your eyes, heart, and ears - 93% of what is said, is not voiced - listen to what is not said

Notice the Tone I didn’t say you had an attitude problem.

Step #2 of Genuine Listening Stand in their shoes - See the situation from their perspective

Step #3 of Genuine Listening Practice Mirroring - repeat the meaning of what was said using your own words - don’t just focus on the words that were said Statement: “I don’t have any friends. Everyone hates me.” Mirroring: “It must be tough moving to a new school.”

“So, what you’re saying is…” Mirroring Phrases “So, what you’re saying is…” “You feel that…” “I can see that you’re feeling…” “So, what you’re saying is…”

Mirroring (Just for Fun)

Activity Cards

Silent Reading Read about genuine listening on pages 171-179 in the book entitled The 7 Habits of Highly Effective Teens by Sean Covey.

Active Listening Practice Choose a topic from the bottom of the “Active Listening Checklist” Be prepared to speak for 3 minutes. Observe group members and record active listening behaviors

Active Listening Checklist