FOYLE WOMEN’S AID Community Support Service & Secure Emergency Accommodation Marie Brown Director, Foyle Women’s Aid

Vision We will create a centre of excellence that leads in partnership working to develop and sustain non-violent healthy communities in the North West. Purpose We exist to eliminate violent behaviour by supporting all victims of abuse through support, prevention, protection and justice. Values Respect Understanding Shared Learning Trust Non-judgemental Challenge

Foyle Women’s Aid believes that no-one should suffer domestic abuse and offers a free, specialist service to anyone in the North West area of Northern Ireland Specialist support workers provide confidential support, information and emergency accommodation for women and their children.

OUR CLIENT CHARTER “Creating a centre of excellence that leads in partnership working to develop and sustain non-violent, healthy communities in the North-West, working from a feminist perspective.”

SERVICE EXCELLENCE Clients can expect: FWA commits to: To be advocated and empowered to make changes and reach their goals To be kept well informed Staff to strive to understand your needs, fears and wishes FWA to build open and honest relationships, and act with integrity and confidentiality FWA commits to: All our staff being committed to our self-help ethos to listen, challenge and support you to achieve your goals Ensuring that all information is up-to date, correct and relevant Make sure you are satisfied with the support and experience you received Working in accordance with the values and ethos of FWA

EFFECTIVE COMMUNICATION Clients can expect: Clarity about the services we offer, and honesty about what we can and can’t do A timely response to inquiries by phone, in person or online To be treated with courtesy, respect and a non-judgemental understanding To be empowered to make decisions FWA commits to: Keeping our promises by doing what we say, when we say Making sure your experience is supportive and confidential Understanding your needs, pressures and situation Providing you with choices where we can do so, openly and honestly

CONTINUOUS IMPROVEMENT Clients can expect: FWA to put things right if they go wrong To be consulted about improvements to service delivery FWA to improve our services based on your feedback FWA to continuously improve everything we do FWA commits to: Apologising if we make a mistake, fixing it quickly and fairly, and learning from our mistakes Making it easy for you to have your say in what we do and how we do it Using your feedback to make changes and removing any unnecessary bureaucracy Delivering continuous improvement and increased satisfaction

WORKING WITH OTHERS Clients can expect: FWA commits to: Knowledgeable teams who can help you when in crisis and recovery A consistent standard of service across all services To be treated with equality and fairness A holistic approach to your recovery FWA commits to: Making sure we are here to support you to safety and positive wellbeing Ensuring that staff are clear about what is expected of them Implement non-discriminatory practice Providing an opportunity to access a wraparound service

Women’s Aid, Sheltered Accommodation Victims Witnesses Care Unit Current Pathways for women and children… Women’s Aid, Sheltered Accommodation Emergency help and assistance Special Measures Sheltered accommodation, new home, perhaps new area Risk Assessment Victims Witnesses Care Unit Crisis Centre/ other activities Housing Benefit & Community Care Grant Long term treatment and counselling Income Support DHSS Supportive conversation Contact Centre / Organise Contact Family law court Individual and family care assessment Solicitor Victim Support Floating Support Service Possible cooperation talks Social services, NIHE Processing with dialogue and play Investigation of children’s need of support and help Own Network Investigation of custody residence and contact Foyle Women’s Aid Other Voluntary Organisations Criminal justice / Assist Report Creche Teenlink Divorce and Division of Property Risk Assessment Court Support Police, PPS Office Abused women and children who have witnessed abuse Childcare and school District court, criminal case, civil case Application for a restraining order Domestic violence Unit Change of School. Interrogation Housing Market Trial Hospital, Health Centre, Dentist Injury documentation by a doctor / FMO / Police Lease Judgement on custody residence and contact Employer Resettlement Team Trial Criminal Investigation SARC Employment Agency Avert Training Protected Address, security marking etc. Criminal Court Support Solicitor, Legal Aid Dental Care Dressed for success Sick leave, rehabilitation plan etc. Immigration Service CAB A&E New job, work experience, adult education, employment training Criminal Injuries and Compensation Victim Support Legal Orders Mental Health Team Debts caused by imposed move, loss of income etc.

Current Services Offered Foyle Women’s Aid Current Services Offered 23 Housing Units 24 Hour Helpline Pathways Drop In Centre POD 15 Camp Hope Ashleywood House 24 Hour Support Services Avert Enterprises Ltd Court Support Dress for Success

Foyle One Safe Place Family Justice Centre Services Foyle Women’s Aid 24 Hr Helpline 08088021414 NIHE FGM Service Social Services Child & Adult Team Trafficking Service Courtyard Activities Child & Adult Mental Health Service Addiction Services Social Enterprise Coffee Shop Forced Marriage Service Conference Facilities PBNI PSNI Verbal Women’s History & Workshop University & Policy Research PPS

Any Questions? Thank You