Copyright © 2013. All rights reserved. PGi Audio Integration in LYNC Client – What it looks like… Copyright © 2013. All rights reserved.

PGi audio integration in Lync Online Move easily from IM into ad-hoc meetings including PGi audio integration Invite external contacts to easily join online meetings via a PC/Mac or web based client (up to 1000 participants for web part and 300 for PGi audio) PGi Proprietary & Confidential

Audio User Experience – Microsoft Lync + PGi Audio Integration The preferred option is to use Lync for audio conferences. If you need to include a non Lync user in an audio conference they can join the audio using PGI. PGi audio conferencing dial-in details are automatically included on invitations Participants can choose to dial-in or dial-out to connect using PGi audio In-meeting Lync controls for all audio participants including mute/unmute, and eject (for presenters) PGi Proprietary & Confidential

Audio User Experience – Microsoft Lync + VOIP Audio Use “Use Lync (integrated audio and video)” to use a VOIP connection PGi Proprietary & Confidential

Audio User Experience – Microsoft Lync + PGi Audio Integration Use “Call me at” to use PGi audio conferencing dial-out functionality NB: Costs are the same so using the call me at option is recommended. It should not be used to dial mobile phones. Internal staff’s telephone numbers will be programmed into Lync. However, if clients select call me at it is essential to use the correct phone lay out- either 0044 or +44 followed by the telephone no dropping the zero i.e. +4402078907000 NB: When using PGI audio Video will not work as MS has disabled this functionality PGi Proprietary & Confidential

Guest Experience – Meeting Invite & Connect Me/Dial Out Join meetings from an Outlook invite and Dial Out to your preferred device PGi Proprietary & Confidential

User Experience – Find a local number Lync Online will only show 2 dial in numbers – more can be found under “find a local number” When someone chooses to dial in using PGi audio and searches for a local dial in number they will be prompted to type in a local number and your participant passcode. The local number to enter in here is the Toll number under join Information and meeting options The passcode to enter is the participant code under join information and meeting options PGi Proprietary & Confidential

User Experience – Meeting Room & Join Options Toll, toll-free and international dialing available This is an alternative place to find the audio information to join the meeting Please ensure to use the local number rather than the toll free no if dialling into the meeting PGi Proprietary & Confidential

Host Experience – In the meeting / * Controls In Lync Online you can control other participants by right clicking your mouse. You can mute or remove participants, make them presenters/attendees or view their contact card. IMPORTANT: After muting a person the host is not able to unmute the person again – this needs to be done by the muted person by pressing *6 on the telephone keypad IMPORTANT: When using PGI audio Video will not work as MS has disabled this functionality PGi Proprietary & Confidential

Star (*) functionality- when joining via PGi Audio Press *1 to hear a help menu. Press *0 to reach an operator. Press *6 to mute or "un-mute" line. Press *4 to increase conference volume. Press *7 to decrease conference volume. Press *5 to increase your voice volume. Press *8 to decrease your voice volume PGi Proprietary & Confidential

Using your audio account outside of Lync Once you have attended training you will receive a confirmation email from the email address eureservations@pgi.com. The email contains your Host passcode and guest passcode Please provide the Guest passcode to your participants Ensure that you do not provide the Host passcode to anyone To start the call dial the local access number i.e. UK London and you will be prompted to enter in your passcode Your Guests will listen to music until you start the meeting using your Host passcode PGi Proprietary & Confidential

Using your audio account outside of Lync You have the following additional star features as the host of the meeting when connecting outside of Lync Host Features: Host must enter the Conference with their Host Code Press *91 to hear a participant count. Press *92 to hear a roll call of participants. Press *93 to disconnect all participant lines. Press *94 to lock or unlock conference. Press *96 to mute all participant lines. Press *97 to un-mute all participant lines. Press *22 to initiate record and playback (*22 to pause/stop). Press *39 to turn Entry & Exit Tones Off PGi Proprietary & Confidential

PGi Proprietary & Confidential Best practices Please do not dial out to a mobile phone or provide Toll free numbers to end users as this is expensive. The most cost effective methods to join your audio to your meeting are: a) Through your Lync account b) Dialling out to a landline number c) Dialling in to a local country access number After each conference the meeting owner will be emailed a summary of the call. If you receive a summary for a call you haven’t made this should be reported immediately. PGi Proprietary & Confidential

PGi Proprietary & Confidential Q&A PGi Proprietary & Confidential