Sweden Presidency of the EU 2009 IPSG 14-15 September 2009

CAF expert meeting Oslo, 28 September 2009 from PEF, Procedure for External Feedback to Effective CAF User Recognition CAF and Education 4th European CAF Users Event EIPA CAF Resource Centre

1. CAF expert meeting Oslo, 28 Sept 2009 4th European CAF Users Event Progress PEF/ CAF and education 10 years CAF in 2010: event/ study? MTP January 2010 – July 2011: work programme CAF EIPA CAF Resource Centre MISSION “The CAF network’s mission is to move public organisations towards excellence and to improve the performance of public administrations by promoting and facilitating the use of CAF.” VISION “Keep TQM in the focus of public sector policies of the Member States and the European Institutions through our common framework , in order to raise the quality of services to the citizens”

former PEF Procedure for External Feedback Label “Effective CAF user” 2. Effective CAF User Recognition (1) former PEF Procedure for External Feedback Label “Effective CAF user” Now Effective CAF User Recognition EIPA CAF Resource Centre Present at the meeting : Confirm BE/DK/IT/SLO – EIPA/EFQM

Guide to Effective CAF User Recognition elaborated at meeting 31 August Part 1 & 2: Introduction to CAF and ECU-Recognition Part 3: The process/ phases/ actors Part 4: External Feedback Actors (roles, tasks, competences, training, code of conduct) EIPA CAF Resource Centre Present at the meeting : Confirm BE/DK/IT/SLO – EIPA/EFQM

2. Effective CAF User Recognition - Roadmap (3) Steps Timing PEF meeting Brussels 31 August 2009 Present the progress at the IPSG 14-15 September 2009 Share & discuss the work of the group with the CAF network 28 September 2009 Further work on the training programme Autumn 2009 Present PEF at the IPSG 17-18 November 2009 Present PEF at the DG’s meeting 10-11 December 2009 Presentation of fully elaborated PEF at the next CAF event 17-18 December 2009 PEF training for EFAC’s 1-2 March 2010 EIPA CAF Resource Centre

2. Effective CAF User Recognition - Training (4) The EIPA CAF RC will provide training for CAF NC & EFAC’s early 2010  CAF expert meeting/training: February 2009 (TBC)  The CAF label: Training on the delivery of external feedback 1-2 March 2010, Maastricht EIPA CAF Resource Centre

3. CAF and education (1) Meeting 17-18 September 2009 Members group: BE/IT/PT/NO/LUX/PL/SK/GR Agenda: - Introduction to the criteria, incl. final list of examples - Scoring guide - Glossary EIPA CAF Resource Centre

4.The 4th CAF Users Event (1) 1 ½ -day event, scheduled on 17-18 December 2009 Info 9 September 2009: Romania cannot organise it on the scheduled date Alternatives ? EIPA CAF Resource Centre Date: 17-18 December 2009 Location: Bucharest, People’s House A 1 ½ -day event Languages: English-Romanian N° of participants: up to 300 No participation fee

4.The 4th CAF Users Event (2) Theme : “Progressing towards excellence” The challenge for European Public Administrations in difficult times EIPA CAF Resource Centre Draft programme (see separate document) Available at http://www.eipa.eu/en/pages/show/&tid=83 Sub themes: Culture of change – the 8 principles of excellence – strategic planning – performance measuring and monitoring Keynote speakers on each of the sub-themes 2 times 4 parallel sessions on the 8 principles of excellence one parallel session on the national strategies Presentation of the PEF and the CAF for education Plenary session on the future of CAF

4.The 4th CAF Users Event (3) Planning June – October: promotion event & national registration 28 September: coordination CAF NC, input programme Early October: information package available from Romania 15 October: state of affairs national registration October: gather presentations and full case descriptions November: registrations online Th. 17 – Fr. 18/12/09: event EIPA CAF Resource Centre Lessons learned from the 3rd European CAF Users event and the CAF Centre at the 5 QC Strengths Interactive parallel sessions with cases, time for discussion Innovative approaches Keynote speakers: inspirational, visionary  need to be carefully chosen CAF clinic CD with presentations at the end Improvement More time for the cases and for discussion/interaction More concrete info and less theory (no detailed info on the process) Language skills speakers More time for networking  foresee space at the event for that e.g. corner for 2nd or 3rd time CAF users for interaction between them Proposal to increase the role of the NC, to envisage presentation given beforehand by the organisation to the CAF NC and briefing by the CAF NC at the CAF expert meeting (Sept 2009)

Situation August 2009 : 1842 registered users in 36 countries and the European institutions Italy 321 Greece 37 Bulgaria 7 Belgium 250 Finland 44 Latvia 5 Denmark 227 Romania 33 Ireland 5 Hungary 118 Slovakia 32 Sweden 5 Poland 125 Estonia 18 EU Institutions and EC 4 Portugal 107 Cyprus 18 China 2 Germany 85 Bosnia-Herzegovina 17 Croatia 2 Austria 63 France 16 Netherlands 3 Dominican Republic 61 Switzerland 15 FYR of Macedonia 1 Czech Republic 58 Luxembourg 12 Namibia 2 Slovenia 50 Lithuania 9 Tunisia 1 Norway 42 UK 6 Spain 35 Turkey 6 EIPA CAF Resource Centre

The CAF and the Balanced Scorecard Maastricht (NL), 16-18 June 2010 Quality Management in public administrations CAF Training Programme 2010 The CAF and the Balanced Scorecard Maastricht (NL), 16-18 June 2010 CAF Training Event - The CAF in Action Barcelona (ES), 7-8 October 2010 Process Management in the context of Total Quality Management Maastricht (NL), 1-3 December 2010 EIPA CAF Resource Centre Still to be confirmed - CSM event Lithuania, on 18 March - 18 and 19 November: CAF and justici in Belgium

Contact Patrick Staes – Nick Thijs – Ann Stoffels – Lena Heidler European Institute of Public Administration (EIPA) CAF Resource Centre (CAF RC) O.L. Vrouweplein 22 NL - 6201 BE Maastricht Tel.: +31 43 3296 253 E-mail: caf@eipa.eu www.eipa.eu/CAF EIPA CAF Resource Centre